Sarah E. Email & Phone Number

Englewood, Co, Us

● At EchoStar, strategic leadership is the cornerstone of my role, where I've established a symbiotic relationship between IT and business stakeholders, fostering transparency, trust, and a shared vision. Our collaborative efforts have successfully implemented Enterprise IT Intake enhancements and an annual IT Summit, significantly improving the speed and quality of our service delivery.Anchored in over a year of experience in my current role, I've been instrumental in the maturation of IT processes, leveraging my background in workflow automation and manufacturing process improvement to drive organizational objectives. With a hands-on approach, I've empowered our team to stay ahead of industry trends, ensuring that our technical solutions are not only innovative but also deeply aligned with our customers' evolving needs.

• Create and drive program roadmap from conception to production. Advanced technical solutions and services for customers while reducing technical debt. Drove tactical and strategic vision across Scrum teams.• Accomplished this byo Infuse voice of customer into requirements by both capturing the vision and deeply understanding their needso Created visibility into work demand for leadership via Aha! and Rallyo Matured Agile Practice and Culture, evolving from one Scrum team to fouro Facilitated and performed all training on the new producto Built a custom solution via API to bridge gap across two toolso Fostered collaboration in a quality-driven environment amongst cross-functional teams through clear and concise communication and leadershipo Leaverage ITIL foundation to meet business objectives

• Accountable for the success of our organizations Peak Season selling period. Led the readiness and maturity for 300+ applications where I exceeded aggressive availability goals of 99.899% resulting in being a 2x recipient of an annual prestigious companywide IT award given to a small percentage of nominees.• Accomplished this byo Created chatbot that integrated between applications capturing ITSM data in support of innovation goals. Savings of $30k+ per Peak Seasono Remove manual dependency resulting in 85% of reports automated.o Savings from report automation drove 30% increase in Application Readiness complianceo Migrated digital certificates to centralized tool reducing Adjusted Downtime Minutes (ADTM) during Peak Season by 95%o Direct experience working with and presenting to C-Suite

• Provided a stable production environment and 24x7 Operations support for 25+ applications. Established a collaborative working environment for resources geographically dispersed both off/on shore. Steward of the IT Operating budget and forecast.• Accomplished this by:o Leveraged data and present to VP affording the opportunity to influence decisions on capital investment resulting in 50% Incident reduction o Annual budget of 3.5+ million with less than a 1% varianceo Year over year consistent SOX auditory complianceo Optimized best practices including $1+ million reduction in IT infrastructure savings in single yearo Ensured skillset redundancy for efficient support coverage and earned historic high employee retention multiple years in this role.

• • Implement Hyperion Reporting for corporate users• Accomplished this by:o Gain an understanding of the financial reporting applications to write system requirementso Responsible for all project planning duties, status meetings and facilitated User Acceptance Testing for our customerso Hyperion Reporting delivered on time and budget with an exceedingly high degree of quality and success

Education record

Associate Of Arts And Sciences - Aas, Information Technology

Associate Of Arts And Sciences - Aas, Microcomputer And Network Administration