Health Information
-Provided exemplary customer service with an emphasis on positivity, direct communication and consistent follow up, resulting in consistently positive reviews-Managed schedules and referral authorizations for ~10 doctors, supported ~100 patients per day with referrals and prescription management-Assisted Medical staff with taking vitals and preparing allergy shots for patients-Maintained patient confidentiality with written and electronic information, per HIPAA requirements-Organized and maintained electronic patient medical records, ensuring HIPAA compliance smooth daily ops-Developed a friendly rapport with pharmacy representatives for the different doctors in the facility-Handled billing information and transactions between patients and the billing department