Sarah Engstrom Email and Phone Number
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Performance-Focused and Results-Driven Management Professional offering an impressive 20+ years of progressive career growth and leadership experience increasing profits, reducing costs, and improving efficiency with applied productivity & streamlining processes in large scale, high-volume / low-margin production manufacturing & distribution environments under continuous profit, quality, cost-control, and deadline pressure.Proven strengths in strategic and tactical project management roles, including production planning, quality and scheduling,account management, negotiating, customer service plus department and team leadership training, developing & mentoring. Positive and effective leadership, communications, interpersonal skills leading and/or contributing to teambasedand individual assignments while managing multiple customers, projects, and competing priorities.Confident and Articulate Communicator able to issue directives and explain strategies and goals to staff. Strongly committed to staff development and the creation of high-performance teams capable of driving operations to the next level of success and working collaboratively or independently and dealing courteously, professionally, and tactfully with customers, corporate leaders, fellow managers, and supervisors, and team members.
Dorner Mfg. Corp.
View- Website:
- dornerconveyors.com
- Employees:
- 185
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Customer Service ManagerDorner Mfg. Corp. Oct 2021 - PresentServant Customer Service Leader | Strategic Initiatives | Enhancing Customer ExperienceAs a dedicated Customer Service Manager with a proven track record of driving customer satisfaction, I am passionate about leading teams to achieve ambitious customer service goals that align with our strategic vision and long-term objectives.Professional Highlights:-Strategic Leadership: Spearheads initiatives that significantly enhanced the overall customer experience.-Mentorship and Collaboration: Foster a collaborative environment that encourages innovation and growth through a mentoring and supportive leadership style.- Impactful Results: Achieved measurable improvements, including: - Increased NPS score by 28 % - Reduced call abandoned rate by 15% - Reduced order entry turn time 20% - Decreased quote response time by 30%With a proactive and supportive approach, I continuously strive to contribute to the organization’s growth and success. Leveraging my expertise in customer service, I am committed to driving meaningful and positive change. -
Client ServicesDorner Mfg. Corp. Jul 2021 - Oct 2021United States -
Customer Experience Leader, Business Process ManagerQuad Apr 2019 - May 2021United StatesA key member of the leadership team and contributing member of the Account Management, Client Services, and Finance teams.• Led cross-departmental projects to improve process improvement initiatives. • Consistent engagement with Senior Executives, both internal and clientele. • Responsible for interdepartmental planning, facilitating, and on-boarding of major initiatives • Utilized proper application of project management standards of developing, plan, execute, monitor, and control• Adhered to stringent deadline and budget parameters• Developed and facilitated Kaizen, 3P, and VSM events and workshops.• Successfully executed a variety of both large and small-scale initiatives.• Convene and lead project-specific meetings with department managers to establish production goals and accelerate the resolution of emerging problems through all phases of production. Rapidly adjust and communicate successfully with all levels, including customers, senior executives, production managers.• Hire, train, review, mentor, and teach new programs and processes to Customer Service Department employees. • Provide consistent and continual education, open communication, support, and encouragement. -
Senior Manager, Corporate BillingQuad/Graphics Apr 2014 - Apr 2019Sussex, WisconsinResponsible for leading multiple divisions with a team of more than 100 on-site and remote.• Hire, train, review, mentor, and teach new programs and processes to Customer Service Department employees. • Provide consistent and continual education, open communication, support, and encouragement.• Created invoice, audit, and cost accounting policies and procedures.• Counseled with an emphasis on completeness, accuracy, and timeliness processes and metrics.• Completed cross-functional acquisition integration, life cycle, and order to cash projects.• Built consensus and collaborated with business partners.• Worked with more than 4 Enterprise Resource System software packages. -
Corporate Billing Manager & LeadQuad/Graphics Apr 1999 - Apr 2014Led team of more than 20 on-site and remote.• Established and exceeded daily, weekly, and monthly volume and cash flow goals.• Formalized performance reviews, mentoring, and career growth plans for billing department employees.• Provided training and education workshops.• Managed acquisition integration and departmental projects.• Worked with multiple ERP systems.• Conducted and facilitated process mapping sessions -
Csr - Quad/Transportation ServicesQuad/Graphics Apr 1999 - Apr 2007I began my career with Quad’s transportation service in the roll of CSR working directly with high profile clients scheduling transportation services for weekly magazines. I performed daily coordination, tracking and reporting of in-home, and bulk delivery data.
Sarah Engstrom Skills
Sarah Engstrom Education Details
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Wisconsin Lutheran High School
Frequently Asked Questions about Sarah Engstrom
What company does Sarah Engstrom work for?
Sarah Engstrom works for Dorner Mfg. Corp.
What is Sarah Engstrom's role at the current company?
Sarah Engstrom's current role is Customer Service Manager- Client Services.
What is Sarah Engstrom's email address?
Sarah Engstrom's email address is sa****@****ner.com
What schools did Sarah Engstrom attend?
Sarah Engstrom attended Wisconsin Lutheran High School.
What skills is Sarah Engstrom known for?
Sarah Engstrom has skills like Offset Printing, Print Management, Digital Printing, Customer Service, Wide Format Printing, Training, Direct Mail, Process Improvement, Pre Press, Management, Invoicing, Account Management.
Who are Sarah Engstrom's colleagues?
Sarah Engstrom's colleagues are Dustin Delikat, Gary Wemmert, Lee Herron, Jeff Tiedke, Peter Yocum, Glory Baker, Ruby Reyburn.
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Sarah Engstrom
Fond Du Lac, Wi3kerry.com, kraftheinzcompany.com, umn.edu -
4prioritymortgage.com, prioritymortgage.com, unionhomemortgage.com, uhm.com
2 +174069XXXXX
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5aol.com, gmail.com, hotmail.com, uncommonschools.org, uncommonschools.org
3 +120198XXXXX
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Sarah Engstrom
Minneapolis, Mn -
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