Sarah Engstrom

Sarah Engstrom Email and Phone Number

Customer Service Manager- Client Services @ Dorner Mfg. Corp.
hartland, wisconsin, united states
Sarah Engstrom's Location
Sussex, Wisconsin, United States, United States
Sarah Engstrom's Contact Details

Sarah Engstrom personal email

About Sarah Engstrom

Performance-Focused and Results-Driven Management Professional offering an impressive 20+ years of progressive career growth and leadership experience increasing profits, reducing costs, and improving efficiency with applied productivity & streamlining processes in large scale, high-volume / low-margin production manufacturing & distribution environments under continuous profit, quality, cost-control, and deadline pressure.Proven strengths in strategic and tactical project management roles, including production planning, quality and scheduling,account management, negotiating, customer service plus department and team leadership training, developing & mentoring. Positive and effective leadership, communications, interpersonal skills leading and/or contributing to teambasedand individual assignments while managing multiple customers, projects, and competing priorities.Confident and Articulate Communicator able to issue directives and explain strategies and goals to staff. Strongly committed to staff development and the creation of high-performance teams capable of driving operations to the next level of success and working collaboratively or independently and dealing courteously, professionally, and tactfully with customers, corporate leaders, fellow managers, and supervisors, and team members.

Sarah Engstrom's Current Company Details
Dorner Mfg. Corp.

Dorner Mfg. Corp.

View
Customer Service Manager- Client Services
hartland, wisconsin, united states
Employees:
185
Sarah Engstrom Work Experience Details
  • Dorner Mfg. Corp.
    Customer Service Manager
    Dorner Mfg. Corp. Oct 2021 - Present
    Servant Customer Service Leader | Strategic Initiatives | Enhancing Customer ExperienceAs a dedicated Customer Service Manager with a proven track record of driving customer satisfaction, I am passionate about leading teams to achieve ambitious customer service goals that align with our strategic vision and long-term objectives.Professional Highlights:-Strategic Leadership: Spearheads initiatives that significantly enhanced the overall customer experience.-Mentorship and Collaboration: Foster a collaborative environment that encourages innovation and growth through a mentoring and supportive leadership style.- Impactful Results: Achieved measurable improvements, including: - Increased NPS score by 28 % - Reduced call abandoned rate by 15% - Reduced order entry turn time 20% - Decreased quote response time by 30%With a proactive and supportive approach, I continuously strive to contribute to the organization’s growth and success. Leveraging my expertise in customer service, I am committed to driving meaningful and positive change.
  • Dorner Mfg. Corp.
    Client Services
    Dorner Mfg. Corp. Jul 2021 - Oct 2021
    United States
  • Quad
    Customer Experience Leader, Business Process Manager
    Quad Apr 2019 - May 2021
    United States
    A key member of the leadership team and contributing member of the Account Management, Client Services, and Finance teams.• Led cross-departmental projects to improve process improvement initiatives. • Consistent engagement with Senior Executives, both internal and clientele. • Responsible for interdepartmental planning, facilitating, and on-boarding of major initiatives • Utilized proper application of project management standards of developing, plan, execute, monitor, and control• Adhered to stringent deadline and budget parameters• Developed and facilitated Kaizen, 3P, and VSM events and workshops.• Successfully executed a variety of both large and small-scale initiatives.• Convene and lead project-specific meetings with department managers to establish production goals and accelerate the resolution of emerging problems through all phases of production. Rapidly adjust and communicate successfully with all levels, including customers, senior executives, production managers.• Hire, train, review, mentor, and teach new programs and processes to Customer Service Department employees. • Provide consistent and continual education, open communication, support, and encouragement.
  • Quad/Graphics
    Senior Manager, Corporate Billing
    Quad/Graphics Apr 2014 - Apr 2019
    Sussex, Wisconsin
    Responsible for leading multiple divisions with a team of more than 100 on-site and remote.• Hire, train, review, mentor, and teach new programs and processes to Customer Service Department employees. • Provide consistent and continual education, open communication, support, and encouragement.• Created invoice, audit, and cost accounting policies and procedures.• Counseled with an emphasis on completeness, accuracy, and timeliness processes and metrics.• Completed cross-functional acquisition integration, life cycle, and order to cash projects.• Built consensus and collaborated with business partners.• Worked with more than 4 Enterprise Resource System software packages.
  • Quad/Graphics
    Corporate Billing Manager & Lead
    Quad/Graphics Apr 1999 - Apr 2014
    Led team of more than 20 on-site and remote.• Established and exceeded daily, weekly, and monthly volume and cash flow goals.• Formalized performance reviews, mentoring, and career growth plans for billing department employees.• Provided training and education workshops.• Managed acquisition integration and departmental projects.• Worked with multiple ERP systems.• Conducted and facilitated process mapping sessions
  • Quad/Graphics
    Csr - Quad/Transportation Services
    Quad/Graphics Apr 1999 - Apr 2007
    I began my career with Quad’s transportation service in the roll of CSR working directly with high profile clients scheduling transportation services for weekly magazines. I performed daily coordination, tracking and reporting of in-home, and bulk delivery data.

Sarah Engstrom Skills

Offset Printing Print Management Digital Printing Customer Service Wide Format Printing Training Direct Mail Process Improvement Pre Press Management Invoicing Account Management Leadership Bindery Analysis Strategic Planning Catalogs Direct Marketing Labels Print On Demand Variable Data Printing Accounts Receivable Multi Channel Marketing Digital Imaging Publishing Inkjet Project Management Corporate Integration Magazines Project Planning Order To Cash Metrics Reporting Conflict Resolution Strategic Visionary Corporate Development Cross Functional Team Leadership Change Management Business Transformation Business Planning Sop Development Presentation Skills Training And Development

Sarah Engstrom Education Details

  • Wisconsin Lutheran High School
    Wisconsin Lutheran High School

Frequently Asked Questions about Sarah Engstrom

What company does Sarah Engstrom work for?

Sarah Engstrom works for Dorner Mfg. Corp.

What is Sarah Engstrom's role at the current company?

Sarah Engstrom's current role is Customer Service Manager- Client Services.

What is Sarah Engstrom's email address?

Sarah Engstrom's email address is sa****@****ner.com

What schools did Sarah Engstrom attend?

Sarah Engstrom attended Wisconsin Lutheran High School.

What skills is Sarah Engstrom known for?

Sarah Engstrom has skills like Offset Printing, Print Management, Digital Printing, Customer Service, Wide Format Printing, Training, Direct Mail, Process Improvement, Pre Press, Management, Invoicing, Account Management.

Who are Sarah Engstrom's colleagues?

Sarah Engstrom's colleagues are Dustin Delikat, Gary Wemmert, Lee Herron, Jeff Tiedke, Peter Yocum, Glory Baker, Ruby Reyburn.

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