• Providing a direct line of support and supervision to all divisions including Training, Finance, and Operations• Developed and implemented processes and procedures to streamline operations and optimize efficiency; set clear protocols and expectations to maximize performance.• Responsible for setting and achieving budget in charter and contract sales • Ensures compliance with all Department of Transportation requirements for driver qualifications and fleets; oversees safety managers in maintaining driver training and reducing accidents.• Prepares RFP submissions detailing business operations, strategic plans, and pricing to win collegiate athletic and government bids.• Leverages feedback from clients, associates, and customers to develop process improvements and drive operational efficiency.Hire and train all new office staff on company guidelines, customer contracts, and computer systems to build a high performance team• Meet with prospective contract customers to help develop a full-service transportation plan tailored for them• Coordinate transportation for several large events like the Rocket Mortgage PGA Classic in Detroit, MI

• Completed employee payroll utilizing QuickBooks• Paid vendor invoices via QuickBooks• Assisted senior citizens with tour reservations, travel questions and travel insurance.• Maintained Excel Customer database• Coordinated special requests for motor coach passengers, including handicap accessibility for attractions, special food needs, and hotel ADA reservations• Researched, created, and planned motor coach tours across the United States using Word, Excel and QuickBooks• Provided a variety of administrative duties within the company