Sarah Etheridge Email & Phone Number

Bedfont Lakes

• Program management of Critical Situations providing the highest level of response to serious customer issues.• Leading cross-functional teams to drive efficient resolution.• Facilitation of complex situations working up to SVP level.• Building strong and effective relationships across global cross-function teams.• Executive level reporting for clear communication of critical situations.• Engagement of senior leadership to drive customer communication.• Assessment and… Show more • Program management of Critical Situations providing the highest level of response to serious customer issues.• Leading cross-functional teams to drive efficient resolution.• Facilitation of complex situations working up to SVP level.• Building strong and effective relationships across global cross-function teams.• Executive level reporting for clear communication of critical situations.• Engagement of senior leadership to drive customer communication.• Assessment and communication of risks.• Prevention of repeat issues by process and product feedback into the relevant teams.• Identification of root cause and recurring themes within cases.• Collaborating with cross-functional organizations to drive resolution in process and/or product issues. Show less

Redditch

• Successful delivery of transformation programs, coordinating major changes globally using AGILE methodology.• Devised program level documentation to support multiple project rollouts simultaneously, including ownership of program Risk log and collation of weekly cadences.• Preparation of internal and external collateral (reports, presentations, communications). • Co-ordination & management of other service improvement projects and programs, also including new customer… Show more • Successful delivery of transformation programs, coordinating major changes globally using AGILE methodology.• Devised program level documentation to support multiple project rollouts simultaneously, including ownership of program Risk log and collation of weekly cadences.• Preparation of internal and external collateral (reports, presentations, communications). • Co-ordination & management of other service improvement projects and programs, also including new customer implementations.• Facilitator of Transformation Customer Complaints process, working with key individuals to establish root cause and identify fixes.• Preparation of material to share at senior levels.• Attendance and participation in regular senior governance forums.• Implementation of new tooling to include identification and rollout of education requirements.• Facilitator of key customer complaints and continuous improvement forums. Show less