Sarah Trimble Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Opportunity to apply security education and accelerate my growth as a Product Manager. • Responsible for establishing KPIs and roadmaps for assigned areas to advance DIRECTV’s self-service objectives, including digital adoption, cost reduction and CSAT improvement.• Accountable for delivering client results and contributing towards the success of the consulting firm. • Conduct technical product interviews to assess potential candidate skillset and client fit.

Seattle, Washington, United States

• Partner with leadership on communication and self-service tactics used to mitigate customer impact and reduce calls to Care. Led digital strategy and execution of 20+ digital tactics for the September 2024 Disney DIRECTV contract dispute: o Contained 71% of digital traffic o Estimated 114K incremental calls avoided ($1.3M in savings) o Accounted for 70% of total Satellite and STREAM blackout credits issued• Composed a business case that secured funding to transform the TV Promise page (DIRECTV’s primary digital dispute tactic) and its features. Created a vision and guiding principles to guide TV Promise redesign strategy.• Created a dispute playbook that documents digital tactic implementation, performance and lessons learned.

Seattle, Washington, United States

• Identified opportunities to address customer pain points with the existing online login experience. Completed benchmarking and competitor analysis to support changes that streamline the new Multi-Factor Authentication (MFA) and Keep Me Signed In (KMSI) user flows. Partnered with UX Research to conduct an authentication study to verify and support MFA and KMSI recommendations.• Partnered with Care and CX teams on digital strategies that promote self-service channels to reduce login- related calls.

Seattle, Washington, United States

Supported key growth initiatives and provided Program Management leadership throughout the organization. Role eliminated in November 2022 due to market conditions.• Created a go-to-market strategy for rebranding a sales channel of Flyhomes Mortgage across eight states. Drove Terms of Use, Privacy Policy, and state licensing amendments with guidance from Legal and Regulatory Compliance teams.• Created an execution strategy for a new service line. Evaluated build/buy/partner options. Proposed an initial pilot with customer experience touchpoints and success measures required for further investment. Negotiated with potential insurance partners on piloting their products.• Provided monthly one-on-one and situational mentoring to junior Program Managers across Flyhomes.

Seattle, Washington, United States

Successfully executed a condominium conversion on a single-family zoned property.• Purchased a property with the goal of splitting the property into two parcels and building a second home.• Negotiated with the City of Seattle on an alternative division of the property in lieu of a boundary line adjustment.• Responsible for condominium planning, requirements, construction, schedule, and budget, resulting in two condominiums being established on the property. Worked with the law firm of Williams Kastner to define and record the condominium declaration and homeowners association documents with the city and state.

Seattle, Washington, United States

Promoted to build an enrichment data strategy for improving operational efficiencies and enhancing the customer experience.• Identified opportunities for improving the collection and distribution of product data. Addressed gaps in Nordstrom’s existing product data through internal and external research.• Created a model that ranked the value of an attribute based on frequency of use and attributed sales. Defined input and output KPIs for measuring program success. Leveraged attribute model data and input metrics to build a three-year enterprise Product Data Enrichment roadmap. • Composed and presented a business case to the CTO to automate product data collection via computer vision technology. Defined success criteria for a POC to assess breadth, coverage, and accuracy across three computer vision providers. Partnered with Product Managers and operational teams to define use cases and forecast business value.

Seattle, Washington, United States

Chose an opportunity to round out my leadership skills by moving into Product Management.• Partnered with BevyUp, a local SaaS company, to implement Style Boards, a salesperson app for curating and sending outfits to customers via text message. Crafted a detailed go-to-market strategy to launch the Style Boards MVP, generating an average conversion rate of 25% vs 3.6% on Nordstrom.com.• Developed the vision, goals, and two-year roadmap for Nordstrom ON, a salesperson app for conducting and managing business. Guided UX research sessions to understand how existing clienteling tools were perceived and leveraged to inform the Nordstrom ON value proposition and feature design.• Partnered with Privacy and Security teams on compliance requirements, risk assessments, and mitigation strategies.

Seattle, Washington, United States

Promoted into role to further expand my responsibilities and leadership into technical spaces.• Supported a team of six Program Managers responsible for the Anniversary Sale, Holiday, and Web Content Modernization programs. Provided regular motivation, coaching, and two-way feedback. Matched individual goals, interests, and skills with new initiatives.• Partnered with Product Management and Engineering Managers to create a comprehensive two-year roadmap for modern web page, asset management, and content modernization as well as sunsetting legacy tools and services.

Seattle, Washington, United States

Promoted into role to build a team, reinvent, and deliver the Anniversary Sale and Holiday event programs.• Hired and supported three Program Managers to define, design and deliver the Anniversary Sale and Holiday programs. Hired and supported three offshore contractors responsible for end-to-end testing. Provided regular motivation, coaching, and two-way feedback.• Received the Nordstrom Trailblazer Award for developing a new experience and feature set for Anniversary Sale 2015, including Level 4 Early Access and Early Access Sneak a Peek, generating $550M in sales.

Seattle, Washington, United States

Accepted a new opportunity for broader organizational impact. • Partnered with Product Management, Business and Engineering teams to define, plan and deliver Anniversary and Holiday 2014, generating $400M in sales. • Established continuous testing and business validation processes for Anniversary Sale features after each monthly release, reducing the number of Anniversary Sale issues at launch YoY by 30%.

Seattle, Washington, United States

Launched 12 category expansions, including Amazon India. Promoted April 2013.• Partnered with Product Management, Business and Operational teams across the company to implement requirements end-to-end for 12 category expansions across Canada, China, and India. • Led the Amazon India Category Expansion program. Composed a technical implementation strategy to launch 10 third-party only categories within a six-month period. • Created the New Store Quality Review program for recent category expansions. Established data and selection benchmarks to remove the “Beta” designation from category homepages.• Contributor to the International Category Expansion Self-Service program. Identified process improvement and automation opportunities to reduce Program Manager and Software Engineer effort by 50%.

Seattle, Washington, United States

Supported a lean team of Vendor Managers responsible for $15M+ in annual sales.• Responsible for growing the silver, pearl, gemstone, and alternative metal businesses. Negotiated volume incentives, co-op accruals, payment and return terms. Provided regular coaching and two-way feedback. • Transitioned New Item Setup, Inbound/Outbound Support and Customer Service to Amazon’s offshore team in India.

Seattle, Washington, United States

Optimized merchandising channels to successfully drive sales and improve the customer experience. Promoted October 2008.• Negotiated merchandising initiatives and promotions with 25 third party merchants, representing $50M in annual sales. • Managed the Amazon Jewelry and Watches store redesigns, doubling GMS per thousand pageviews. Partnered with UX Design to create a new graphics treatment for category landing pages and campaigns. • Optimized paid traffic and social media channels to drive new customer acquisition. Incorporated SEO best practices to optimize free search discoverability. • Formulated a comprehensive e-mail marketing strategy, increasing GMS per mail and click-through rates by 60% and reducing opt-out rates by 30%.