Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.Supervised 2 employees by overseeing employee relations, ongoing training, and coaching on best practices and protocol and performance reviews.Oversaw repairs and enhancements by working closely with maintenance staff.Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.Updated resident accounts with latest personal information and recent payments.Recommended property improvements based on detailed evaluations of current property conditions.Gained resident satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.Monitored lease and renewal rental rates with leadership recommendations for change implementation.Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.Boosted tenant retention by addressing issues to achieve speedy resolution.Drove facility growth and increased resident morale by planning special activities.Improved NOI through rent growth and expense management.Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.

-Created, coordinated and engaged in marketing campaigns.-Explained terms of lease and amounts to be paid to tenants.-Established key relationships with potential leasers and renters.-Ensured property is attractive and appealing for prospects-Managed daily and weekly marketing and leasing plans.-Maintained connections with clients to encourage repeat business and referrals.-Kept meticulous records of all correspondence with and from tenants.-Resolved conflicts between tenants in the most effective manner.-Performed background checks on all apartment applicants.-Validated rental eligibility by using Lincoln Property Company and Legacy Partner's verification process.-Escalated any major issues to the property manager for immediate remediation.-Invited prospects to fill out an application upon completion of the property tour.-Toured the property with prospective tenants and provided a wealth of information in regards to its key features.-Distributed and followed up on tenant renewal notices.-Developed and maintained a list of properties suited to different needs and budgets.-Delivered positive, effective sales presentations.

- Cash checks and pay out money after verifying that signatures arecorrect, that written and numerical amounts agree, and that accountshave sufficient funds.- Balance currency, coin, and checks in cash drawers at ends of shifts,and calculate daily transactions using computers, calculators, or addingmachines.- Prepare and verify cashier's checks.- Carry out special services for customers, such as ordering bank cardsand checks.- Resolve problems or discrepancies concerning customers' accounts.- Monitor bank vaults to ensure cash balances are correct.- Negotiate payment arrangements with customers who have delinquentloans.- Record information about financial status of customers and status ofcollection efforts.- Locate and notify customers of delinquent accounts by mail, telephone,or email, and set up plan to receive payments.- Receive checks and cash for deposit, verify amounts, and checkaccuracy of deposit slips.- Enter customers' transactions into computers to record transactions andissue computer-generated receipts.- Greet visitors or callers and handle their inquiries or direct them to theappropriate persons according to their needs.

- Maintain assigned account bases while developing new accounts.- Explain to customers how specific types of advertising will help promotetheir products or services in the most effective way possible.- Provide clients with estimates of the costs of advertising products orservices.- Locate and contact potential clients to offer advertising services.- Process all correspondence and paperwork related to accounts.- Prepare and deliver sales presentations to new and existing customersto sell new advertising programs, and to protect and increase existingadvertising.- Deliver advertising or illustration proofs to customers for approval.- Prepare promotional plans, sales literature, media kits, and salescontracts, using computer.- Draw up contracts for advertising work, and collect payments due.- Write ad copy as part of layout.- Obtain and study information about clients' products, needs, problems,advertising history, and business practices to offer effective salespresentations and appropriate product assistance.