Leasing Manager
CurrentCollected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.Supervised 2 employees by overseeing employee relations, ongoing training, and coaching on best practices and protocol and performance reviews.Oversaw repairs and enhancements by working closely with maintenance staff.Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.Updated resident accounts with latest personal information and recent payments.Recommended property improvements based on detailed evaluations of current property conditions.Gained resident satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.Monitored lease and renewal rental rates with leadership recommendations for change implementation.Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.Boosted tenant retention by addressing issues to achieve speedy resolution.Drove facility growth and increased resident morale by planning special activities.Improved NOI through rent growth and expense management.Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.