Sarah Exley

Sarah Exley Email and Phone Number

Change delivery professional @
Sarah Exley's Location
Leeds, England, United Kingdom, United Kingdom
Sarah Exley's Contact Details

Sarah Exley work email

Sarah Exley personal email

n/a
About Sarah Exley

A highly experienced Change Manager and Prince2 Practitioner A strong business improvement professional with a demonstrated history of delivering business change projects into large scale operations, across multiple sites and contact channels. Skilled in Business Readiness, Continuous Improvement, Business Strategy and Stakeholder management.

Sarah Exley's Current Company Details
WYP

Wyp

Change delivery professional
Sarah Exley Work Experience Details
  • Wyp
    Change Delivery Project Manager
    Wyp Jul 2018 - Present
    Yorkshire
    Delivering Transformational Change projects
  • Nhs Leeds North Ccg
    Operational Commissioning Manager
    Nhs Leeds North Ccg Jul 2017 - Jun 2018
    View
  • British Gas
    Continuous Improvement
    British Gas Apr 2016 - Apr 2017
    A broad role leading a Contact Centre support team working across 4 different channels: Business Readiness , Quality Assurance, Risk & Compliance and Customer Experience , covering 3 sites across the UK.Initiating and implementing business improvements to deliver optimal customer outcomes whilst meeting regulatory obligations; delivery of business change into a contact centre operation to maximise ROI; internal audit and measurement of customer interactions and service delivery.
    View
  • British Gas
    Business Readiness /Change Manager
    British Gas 2006 - 2016
    Leading the delivery of business change into mutiple sites and contact channels across the UK. Utilising Prince2 methodology and extensive experience in Change delivery & Business Readiness to ensure smooth delivery with minimum disruption. Includes: - Hardware and system transformation - Commercial change - Behavioral and cultural change
    View
  • British Gas
    Deployment Manager
    British Gas 2005 - 2006
    Deployment planning and readiness lead for a CRM transformation programme into a site of 1200 headcount. Included Stakeholder engagementReadiness planningRisk managementPerformance tracking
    View
  • British Gas
    Service Improvement Manager
    British Gas 2001 - 2005
    Driving service exlcellence through quality measurement and improvement initiatives across onshore and offshore teams, in telephony, correspondence and online channelsIncluded the creation and development of a QA framework and managing a team of assessors to complete internal QA activities
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  • British Gas
    Performance Management Practitioner
    British Gas 1998 - 2001
    Coaching Operational leaders in the use and application of the Aubrey Daniels' Performance Management methodology in order to embed learning and maximise sustainable performance. Included stakeholder engagement, delivering learning interventions and performance tracking and reporting.
    View
  • British Gas
    Customer Service
    British Gas 1992 - 1998
    Customer service roles - progressing from Customer Service Advisor (Telephony Enquiries), Team Manager, Senior Officer
    View

Sarah Exley Skills

Change Management Project Management Project Planning Continuous Improvement Business Strategy Business Process Improvement Stakeholder Management Business Readiness Customer Experience Strategy Microsoft Office Team Leadership Training Performance Management

Sarah Exley Education Details

Frequently Asked Questions about Sarah Exley

What company does Sarah Exley work for?

Sarah Exley works for Wyp

What is Sarah Exley's role at the current company?

Sarah Exley's current role is Change delivery professional.

What is Sarah Exley's email address?

Sarah Exley's email address is sa****@****s.co.uk

What schools did Sarah Exley attend?

Sarah Exley attended University Of Exeter.

What skills is Sarah Exley known for?

Sarah Exley has skills like Change Management, Project Management, Project Planning, Continuous Improvement, Business Strategy, Business Process Improvement, Stakeholder Management, Business Readiness, Customer Experience, Strategy, Microsoft Office, Team Leadership.

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