Documenting process and knowledge for client companies which use AWE software. Set up a knowledge sharing portal using Glasscubes, and migrated clients' access to documentation and knowledge assets in Glasscubes. Business process improvement consultation to optimize the software for client company business processes. Business Analyst recommending process and procedure improvement at client companies.

Strategic change management and knowledge management (KM) consultant. Areas of expertise include knowledge management strategy and implementation, and learning and education development strategy. Consultant to new and traditional businesses on people/process issues: change management, organizational learning and development, knowledge management, and knowledge-empowered customer relationship management. Consulting on knowledge management with Federal DOD agencies under Homeland Security.Regular guest lecturer and conference speaker/panelist on Knowledge Management at the KOGOD College of Business Administration, American University, as part of KOGOD’s Management of Global Information Technology (MoGIT) graduate program. Guest speaker at Westchester ASTD, and elsewhere.

Assisted the ICIO and the Project Manager at CA to implement Knowledge Management across the lines of business. The KM solution consisted of installing and setting up SharePoint, developing a content framework, and new processes for knowledge sharing.

Principal Consultant/Global Network Leader, New York, NY (1999-2001)Responsible for building and coordinating a global team of KM professionals in 30+ countries. Activities included developing KM training programs; gaining senior leadership support, ensuring that KM professionals are properly positioned in service markets and industries worldwide; and assuring country-based programs work synchronously. Worked closely with Learning and Education leadership to unite KM and L&E programs. Reported to MCS Chief Knowledge Officer (CKO) and oversaw 3 direct reports: Theater Network Leads for the Americas, Europe-Middle East-Africa, and Asia-Pacific.

Responsible for development and implementation of firm’s global KM strategy, including setting standards for infrastructure and content architecture as well as liaising with KM leaders in the lines of service and multiple countries, and with external client services team. Created and helped implement strategy for Global KM in the newly-formed PwC, working closely with international peers to consolidate KM activities post-merger. Created the KM service line for external client service. Reported directly to PwC’s CKO/CIO.

Reported directly to C&L’s CKO. Played pivotal role in a wide variety of activities, including:Identifying within KM Value Chain the knowledge needs, including culture and style, of various countries and lines of business within C&LIdentifying and facilitating improvements in “ways of working” to promote global knowledge sharingCoordinating activities and communications between International KM Task Force, and International KM Community of Interest, as well as staff assisting in International KM roll-out

Launched Knowledge Management in C&L’s Global Info/Comm Industry Program, envisioning and implementing design of KM for alignment with people, technologies, and processes. Worked closely with lead partners in multiple countries. Additionally responsible for creating a special training program for the Annual Info/Comm Global Seminar. Reported directly to the program’s Lead Partner. This was the first KM implementation within C&L’s global industry programs.

Designed and developed C&L’s first Knowledge Center, which received the “Economist Business Intelligence Award for Strategy,” in 1997. Supervised staff of 4. Responsibilities included:Defining knowledge transfer processes, ways of working, and framework to support knowledge transfer among partners and staffIntroducing KM concepts and design to senior management and staffConducting extensive knowledge needs analysis through consulting with partners and staff, then creating high-level design for Lotus Notes applicationIdentifying internal and external knowledge sources and assisted in coordinating efforts at international level between Management Consulting Services (MCS) offices in U.S. and EuropeCo-moderator of the first ever “Information Engineering” Lotus Notes database, designed and run by Lotus Notes User Europe to foster executive-level discussion of tools, techniques, best practice, and other ideas for corporations entering the “knowledge age.” Guest speaker at the 1st Annual Lotus Notes Users Europe Conference, Amsterdam, December 1995.