Sarah Fenech Email and Phone Number
🌟 Passionate Product Owner | Driving Innovation & Growth:Dedicated to transforming ideas into impactful solutions, I am an Electrical Engineer with 14 + years of work experience, ranging from technical roles through to project / product management. Currently, I am a Product Owner with a profound understanding of market dynamics and user needs. I specialise in orchestrating cross-functional teams such as architects, engineering teams, and UX/UI experts, to deliver exceptional products that exceed customer expectations.🛠️ Key Skills & Experience: Agile Methodology | OCS | SMSC/ STP | SDM/HLR | Jira | Linux | Number Portability | SQL | Telecommunications | Monetisation | A2P | Project Management | Electrical Engineer |Product Owner | Systems Specialist | Core Applications Management |💡 Career Objective:My mission is to continue driving innovation and delivering value-driven products that transform the user experience. I am passionate about leveraging cutting-edge technologies and industry best practices to shape the future of products that leave a lasting impact.
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Technical AnalystBank Of Valletta Plc May 2024 - PresentMalta -
Product OwnerFortytwo. Feb 2024 - Apr 2024Malta -
Product OwnerHaud Dec 2021 - Jan 2024Mosta, Malta- Product owner of Smart Xchange platform (an A2P monetisation platform).- Liaising with internal and external customers on gathering the requirements needed to be developed.- Documenting the business requirements, discussing these requirements with architects and UI/UX designers.- Handing off the requirements to the development team.- Prioritizing the product backlog.- Leading the backlog grooming and sprint planning sessions.- Liaising with operations team and other internal departments on when a release is to be available and informing on the content of the release. -
Manager - Core ApplicationsGo Plc May 2019 - Dec 2021Main achievements were:- STP Migration- SDM Upgrade- IMS Migration- SMS Upgrade- OCS Upgrade -
Senior System SpecialistGo Plc Apr 2019 - May 2019- Lead engineer on the SMS and SDM platforms.- Attending meetings for commercial requirements, assessing the work to be done and providing feedback on how laborious the task will be.- Liaising with vendors and/or internal teams on necessary system upgrades that will take place.
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System SpecialistGo Plc Aug 2015 - Mar 2019- Creating any new commercial offers and any other requirements by the commercial team on the charging platform, such as the implementation of a complex regulatory project for roam like at home.- Maintaining and improving any operational procedures on the SMS platform.- Migration of the SMS charging to the new charging platform. This included several work that needed to be done both on the charging platform and the SMS platform itself.- Migration of the SDM. This included familiarization with new call flows, and also building a comparison script to ensure that the profiles and all the services were migrated correctly.- Performing any necessary upgrades on any of the network elements that are under the team’s responsibility, which include also planning some of these maintenances during the night, so as not to disrupt the services.- Involved in the acceptance testing of the charging platform (OCS) and the SDM.
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System AdministratorGo Jan 2014 - Aug 2015- Handling customer complaints tickets which reached Level 3 support.- Providing the required knowledge to NOC support such that they will be able to handle customer complaints at an earlier stage.- Performing operational procedures on the SMS platform, such as routing for new IT applications.- Creating new tariff and commercial requirements on the charging platform.- Integration and launching of the new Welcome SMS platform, which handles SMS being sent to customers upon arrival to a new country, traffic steering and provisioning of the correct APN settings on the handset.
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Qms EngineerFarsons Group Nov 2011 - Dec 2013- Analyzing complaints received to find the root cause of the problem with the help of the process manager.- Reviewing and maintaining the HACCP studies of all the processes.- Maintaining the documentation system and updating of the documents.- Keeping standards for ISO9001:2008, BRC Global Standard for Food Safety and AIB certifications.- Managing a team of 3 technicians which helped in the above tasks, together with other quality checks that needed to be carried out on site. -
Process EngineerStmicroelectronics Feb 2010 - Nov 2011- Responsible for the process of laminating, grinding, mounting and dicing of silicon wafers.- Performing trials on new products.- Performing trials to improve the efficiency of the process.- Ensuring operators and technicians are following all procedures.- Analyzing failing devices to find the root cause of the problem, such as an open or short circuitry. -
Junior Elv Design EngineerAlberta Nov 2009 - Feb 2010- Designing of Fire Alarm and ELV systems on industrial projects.- Performing site visits for measurements and to ensure that the work was being carried out as planned. -
Engineering InternLufthansa Technik Malta Ltd. Jul 2008 - Sep 2008Preparation of job cards for scheduling maintenance, repair and overhaul services on air crafts. -
Student WorkerCaremalta Group Ltd. Jun 2008 - Jul 2008Maintenance of electrical systems, fire alarm systems, chillers and boilers in several nursing homes situated around Malta.
Sarah Fenech Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Sarah Fenech
What company does Sarah Fenech work for?
Sarah Fenech works for Bank Of Valletta Plc
What is Sarah Fenech's role at the current company?
Sarah Fenech's current role is Agile Product Owner | Driving Vision, Innovation, and Growth.
What schools did Sarah Fenech attend?
Sarah Fenech attended University Of Malta.
Who are Sarah Fenech's colleagues?
Sarah Fenech's colleagues are Jason Gera, Christopher Pace, Lara Powney, Neville Bonnici, Joelene Busuttil, Duncan Schembri, Joanna Fenech.
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