Passionate, energetic and dedicated individual with 9+ years of experience in change delivery areas in both Operational and Technical teams. Strong leadership, unwavering work ethic, organisational skills, and attention to detail. Customer-oriented approach for efficient problem-solving with both internal and external customers, consistently delivering value. Works well independently or as part of a team, to achieve objectives. Currently a Wellbeing Champion and an active member of the Diversity, Inclusion and Belonging Network, always on hand to support colleagues.
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Product OwnerEcotricityCoventry, Gb -
Product OwnerEnsek Apr 2024 - Nov 2024Product Owner within the Customer Experience product team, driving great customer experience within our billing platform, Ignition. Responsible for owning and maintaining the Product Backlog, along with the creation of user stories and acceptance criteria to ensure the change aligns to perceived business value. -
Product OwnerShell Energy Nov 2023 - Feb 2024Coventry, England, United KingdomProduct Owner in a development pod within a cross-functional product team. Collaborating with stakeholders, facilitating outcome driven requirements and continuously looking to improve the customer experience. Focused on customer facing agent tools and improvements to the customer experience. -
Process Analyst DesignerShell Energy Nov 2022 - Nov 2023Coventry, England, United KingdomFacilitated the new RPA (Robotic Process Automation) team in mobilisation and continuously enhanced their evolving business case for a successful outcome with Blue Prism. -
Product SpecialistShell Energy Jan 2022 - Nov 2022Coventry, England, United KingdomDue to my in-depth product knowledge, I was selected as a specialist to join a cross-functional Product transformation team focusing on the Home Move and Leave experience for our customers. -
Resolution Support Executive/Helpdesk AdvisorFirst Utility Mar 2015 - Nov 2022Coventry, England, United KingdomGo-to person and knowledge expert, I took ownership of multiple processes and emerged as a leader within the team. Establishing robust connections with influential stakeholders across multiple departments
Frequently Asked Questions about Sarah Ferguson
What company does Sarah Ferguson work for?
Sarah Ferguson works for Ecotricity
What is Sarah Ferguson's role at the current company?
Sarah Ferguson's current role is Product Owner.
Who are Sarah Ferguson's colleagues?
Sarah Ferguson's colleagues are Becky Shaw Simms, Matt Cullimore, Peter Davison, Freddie Walker, Sophie Butts, Petros Chalkiadakis, Liliana Banaszek.
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Sarah Ferguson
Edgworth -
Sarah Ferguson
Harrogate -
sarah ferguson
United Kingdom -
Sarah Ferguson
Managing Director, Head Of European Equity, Portfolio Manager, Cio Team, Jpmorgan Private BankLondon2kio.uk.com, yahoo.co.uk -
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