Sarah Flood Email and Phone Number

Delivery manager & Product Owner for the Change & Release Management Team.• Determine strategy, goals, and scope of activities, align tactical work around business strategies and objectives• Utilize data analysis to make fact-based decisions and recommendations to optimize organizational operations • Support Executive Level leadership during Change and Release decision-making process to improve system availability across the Enterprise • Implementation and Continuous Improvement of tools, processes, and services to maximize efficiency, customer value and system availability• Advance automation capabilities across tool platforms and internal processes• Apply Lean techniques to promote the flow of value to the customer• Review of all team services & processes against COBIT Controls and closure of audit issues• Creation of Governance program in support of policy & SOX compliance • Budgeting, forecasting, and sourcing responsibilities• Management of team backlog through Agile Release Train• Effective management of resource utilization and skills development • Act as a consultant for ITSM and partner with internal and external stakeholders