Business Systems Analyst Manager leading a small and highly effective team of Business Systems Analysts (BSA). Working directly with the team, building bench strength, training plans, mentoring, and defining progressive BSA roles. Working with cross-functional leadership in both Operations and Information Systems, assisting and leading standardization, documentation, change management of business/technical processes and procedures.• Created hiring and interviewing standards for panel interviews• Hired full-time and temporary BSA• Worked with BSA team to define training path and professional development• Created leveled BSA job path and detailed job description• Ensured project teams have adequate BSA allocation• Worked with leadership in the business to define key operational business processes• Worked with technology and PMO leadership to define/refine SDLC methodology standards • Worked with BSA team to define functional requirements standards• Mentored a team to follow Agile Methodology for smaller, independent projects• Created multiple presentations and workflows for leadership• Created risk mitigation plan during staffing shortfall emergency

Business Systems Analyst Manager and process re-engineer, assisting in setting standards and policies for Business Systems Analysts as well as process improvements for the organization; request intake and prioritization process, Agile User Story standards, Estimation Standards, Release Planning, Resource Planning across multiple initiatives. Managed and mentored staff of Business Systems Analysts.Leader on large scale Provider Lifecycle workflow application project using Salesforce platform. As a founding member of the project, supporting a wide range of areas within the initiative; initiation and vision, project management, vendor management, financial audits and tracking, as well as leading the Deployment Readiness strategy, Extract/Transformation/Load (ETL) roadmap and dry runs. Strong supporter of Agile Methodologies to support the project.Responsible for staff augmentation and management, ETL work stream, vendor relationship and financials, activities surrounding final product go live.

Program Business Analyst supporting the Configure, Price, Quote program, a large-scale Salesforce implementation • Led the Business Analysis effort for an Agile project, including JAD sessions to define business vision and future state• Participated in collaborative sessions with business leadership to determine project scope and phasing• Created user stories and extensive workflow diagrams used by project team, business, and senior leadership• Worked with business to define business processes and convert to meaningful user story requirements• Communicated requirements to development and QA staff, coordinated UAT, responsible for requirements traceability

Program Business Analyst supporting the Enterprise Service Integration (EIS) team, which provides Enterprise Service Bus support for multiple applications and external vendors across the Coventry suite of applications.• Project management of small to medium sized internal projects and project management support for larger sized external projects• Work with external and internal technical teams to provide the most appropriate technical solution to meet business needs• Created and maintain the Technology Book of Record for EIS• Sole responsibility for support and trouble shooting of daily Mercy Authorization service, working directly with external vendor • Coordinate, document, and participate in EIS portion of quarterly Disaster Recovery exercises• Coordinate validation of all EIS owned services for quarterly Linux patch effort• Provide training to new/junior staff via presentations and one-on-one• Provide overview presentations to senior management

Provided analysis and design leadership for large scale projects and Extract/Transformation/Load (ETL), as well as ongoing production support. • Led the analysis, design, testing, and implementation effort for the major rewrite of the Workers Comp Customization system, along with the integration of the web-based user interface• Worked closely with the subject matter experts to gather business requirements for enhancements, conversion projects, and production support issues• Documented business requirements into functional requirements following the PMO standards• Worked closely with the development team during requirements/coding/testing/implementation• Worked closely with QA team. Reviewed and approved test strategy and test plans• Led UAT effort for and assisted with post-implementation validation• Led the effort to restructure and refine the analysis templates for inclusion in the PMO standards, and for use by all Analysts company-wide in 2014• Created both a high-level and deep-dive presentation for the Workers Comp Customization System, as well as a presentation for the Network Customization Tool.• Mentored, trained, and provided support to junior Analysts

Sr. Business Analyst supporting a major development project to align the systems with federal regulations. • Led the analysis effort for a major sub project• Worked closely with the subject matter experts to gather and document business requirements for a mission critical sub project using RUP methodology• Organized the use case effort and directed 2 other analysts towards the completion of the analysis package for a major sub project• Developed and presented a workshop describing use case methodology• Worked closely with the Architecture team to assist in understanding of the use case documentation and business processes

Sr. Business Analyst supporting large development efforts and daily production issues. A key member of the Empower project which was a 2 ½ year, large-scale effort culminating in replacement of GreenPoint’s Loan Origination System and related interfaces. • Worked closely with the user community to gather business requirements• Documented those business requirements via Use Cases utilizing RUP methodology• Worked extensively in Rational Requisite Pro to organize and catalog requirements documents and use case documents.• Enhanced business requirements documents using workflow diagrams• Led and participated in requirements and code walk through sessions• Worked closely with development and test groups to verify business requirements as necessary• Participated in the planning and execution of the User Acceptance Testing effort• Nationwide support of the Commercial Lending Division during system roll out and implementation

Technical Analyst for the workflow project.• Worked with customers to provide solid requirements specifications• Integral team member for a large system implementation• Worked with customers to provide ongoing production support• Created bug and enhancements tracking system using ACCESS• Planned, created test cases, and performed Customer Acceptance Testing for a production release