Leads impactful career and academic counseling sessions with diverse student populations, both in-person and online, ensuring personalized guidance.Dramatically reduced academic probation rates by over 50% through the development of innovative programs and procedures.Empowers a team of 35+ student employees through comprehensive hiring, training, and mentorship.Champions student development by designing and delivering engaging workshops on information literacy, career strategies, academic success, diversity & inclusion, and career fairs, fostering well-rounded graduates.Curates robust learning resources by creating and maintaining community courses in Canvas, ensuring students have access to current and valuable information.Actively participates in shaping the academic curriculum, collaborating with chairs, deans, faculty, and other departments. This ensured seamless course progression, minimized conflicts, and maintained compliance with university policies.Stewards the administration, evaluation, and awarding of student fellowships, grants, scholarships, and other awards. Provides expert program and project management, along with budget oversight, for student clubs and organizations, fostering a thriving student community.Navigates university policies, guiding students and faculty on matters of student conduct, grievances, and discrimination issues.Utilizes student information systems such as Banner, Salesforce, and Canvas, ensuring accurate recordkeeping and data integrity.Analyzes student data and provides strategic recommendations to leadership, focusing on improving student services and outcomes for marginalized and underrepresented populations.Analyzes data and provides strategic recommendations to leadership to improve student services and outcomes for marginalized and underrepresented populations.Elected as Co-chair and Chair for the Faculty & Staff Disability Network for 2 consecutive years

• Plans, designs, and provides workshops for students, such as information about the organization, or academic strategies and enrichment programs.• Advises faculty on departmental/school/college and university policies and procedures• Reviews students' progress and advises students and faculty on requirements for degree/program completion• Create and maintain a community course in canvas (during early adoption) for AGSM advising with robust resources and current information• Innovates and provide outreach to incoming students through the development, creation, and maintaining of a new student landing page for SIR'd students to aid in transition to UCR• Provides advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for the department/school/college• Participates in planning academic curriculum in collaboration with chair/dean and faculty, and with other departments, to ensure student's progress through course sequences, avoid conflicts, and ensure compliance with organization-wide policies. • Oversees the administration, evaluation, and awarding of student fellowships, grants, scholarships, and other awards; advises students on financial aid options of the organization and extramural fellowship opportunities; oversees processes for equitable assignment of Graduate Students• Responsible for interpreting organization policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.• Support with planning and organizing AGSM Student Orientation and the handoff between Admissions Office and the Advising Office.• Co-Chair Faculty and Staff Disability Network

• Develop social media marketing strategies• Analyze trends, data, and client feedback • Create social media content• Develop training manuals and resources for staff onboarding• Visualize and highlight data for strategic improvement and engagement• Complete End of Month reports for clients

●Analyzed testing data to evaluate student and program needs and implement strategies for increased student success●Managed a caseload of testing students in addition to academic advising●Tracked student testing updates●Monitored testing changes and updates for accurate, timely updates to students●Maintained, entered, and tracked test score data from students●Developed, interpreted, and implemented policies and procedures●Verified GMAT testing information using online verification system

●Maintained, created, and updated student guides, handouts, and online learning platforms to ensure information is accurate and current●Facilitated students' course registration each semester, collaborating with departments to determine appropriate course sequences●Presented information and program requirements during student orientations●Developed materials to aid students in reaching academic and career goals●Provided continuous outreach to academically at-risk students●Monitored student progress and use referrals accurately●Advised students in STEM and College of Business programs●Maintained accurate records of student progress, including advising notes, midterm grade reports, student course selections, and final grade reports●Led small and large group sessions with students in person or via the web ●Utilized student information systems including Banner, GradesFirst, Filemaker, and Canvas●Facilitated and coordinated Advisor Development Committee●Developed career goals with students to ensure educational and career match●Utilized online and in person assessment for career planning and assessment●Provided feedback and training for students on resumes, professionalism, and career readiness●Educated students on career readiness and job search resources and materials●Administered and utilize student surveys to implement student success initiatives for increased student satisfaction and retention●Collaborated with learning center to create innovative approaches to enhance student testing initiates●Created and published training materials and resources for student success

● Instructed individuals in career development and college success strategies and techniques● Counseled students regarding educational issues, including course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning● Assessed needs for assistance, rehabilitation, financial aid, and refer clients to the appropriate services● Taught classes and presented self-help or information sessions on education and career planning● Compiled occupational, educational, and economic information to assist students in determining and carrying out vocational and educational objectives● Interviewed students and assess skills, interests, abilities while identifying barriers to student success● Provided disabled students with assistive devices, supportive technology, and access to facilities● Identified barriers to student success and develop Education Plans to meet individual student goals

•Counseled and motivated job seekers including assisting with resume writing, interview preparation, job search, and skill assessment.•Assisted clients with action plans, networking and research strategies.•Collaborated with employers in Nevada County, including Grass Valley, Penn Valley, Nevada City,and Truckee to find the best candidates for their business.•Managed on-the-job training (OJT) program by assessing candidates for open positions withemployers, creating training outline, and providing monthly monitoring to monitor progress of training. •Presented workshops on resume writing, job search, and interviewing.•Assisted job seekers with career transition into on-the-job training or vocational training programs•Knowledge and understanding of Workforce Investment & Opportunity Act (WIOA) funding, special grants, and workforce development.•Assessed clients' interests, skills, job readiness, and preparation levels utilizing career and vocational assessments and in-depth interviewing.

● Balanced high workload and conflicting priorities by setting priorities according to University policies and education standards and ensuring all deadlines were met ahead of schedule.● Recruited strong students for Graduate Programs- presenting at conferences, conducting informational sessions and orientations, and processing appropriate documentation.● Utilized various tools to track, analyze, and assess on student learning outcomes.

● Conducted individual counseling services utilizing the DSM-V Assessment Method for undergraduate students to develop therapeutic goals and provide crisis intervention – often resolving sensitive and difficult situations that required the utmost care.● Distinguished for negotiation and conflict resolution skills that take a 360 approach – counseling, rendering decisions, and providing training to prevent future concerns.

● Recognized for innovation and ability to encourage positive changes in the workplace – by establishing and providing weekly support groups, academic coaching services, and social skill development coaching.● Held positions of increasing responsibility each year, including training and support of new associates.● Utilized academic coaching and counseling to increase student success.● Provided daily counseling, supportive services, and crisis coverage for students on the Autism Spectrum.

● Analyzed learning needs based on educational gaps and university policies and devised a student-centered study approach that increased student engagement and learning outcomes.● Established relationships with students, professors, and the public – focusing on preventative measures such as academic coaching and counseling.● Utilized various tools (i.e. student surveys, test scores, and interviews) to track, analyze, and report on student progress.● Created tailored success plans and organized resources for a diverse student population and situations including first generation college students, veterans reintegrating to civilian life, midlife career changes, and ESL students.

● Balanced high workload and conflicting priorities by setting priorities according to University policies and education standards and ensuring all deadlines were met ahead of schedule.● Conducted audits on student knowledge and practice to identify training needs, then designed and led workshops to improve student progress.● Provided diplomacy and tact in order to deal with difficult and delicate situations and facilitating professional relationship development with various stakeholders.● Designed and published student handouts and ensured adequate training of new associates.

● Evaluate and grade examinations, assignments, or papers and record grades. ● Inform students of the procedures for completing and submitting class work, such as lab reports.● Meet with supervisors to discuss students' grades or to complete required grade-related paperwork.● Obtain, prepare, copy, and distribute classroom materials.● Notify instructors of errors or problems with assignments.

Key Results & Responsibilities:● Recognized for inventiveness and ability to encourage positive changes by utilizing technology to develop and analyze student satisfaction and departmental improvement needs.● Increased student satisfaction by analyzing resources, presenting solutions, and making appropriate decisions and implementing changes.● Facilitated commuter student relationships and events, including organizing an off-campus chapel for a large commuter student population.

● Acted as front line in charge of the client-company relationship –ensuring clients felt comfortable and experienced a welcoming, friendly environment.● Conducted Crises Counseling Services - tailoring services to each individual and situation.● Provided verbal and written communication with all levels of stakeholders, including providing management and counselors with service summaries and recommendations.

Key Results & Responsibilities:● Balanced high workload and conflicting priorities by setting priorities according to collegiate policies. ● Provided excellent customer service and customer complaints during peak hours/days. ● Accurately completed data entry of applications, registrations, and information verification using Student Information Systems.● Directed and informed potential students of policies, procedures, and resources to navigate local community college.