Sarah Gallant Email and Phone Number

Oversees the maintenance & operations of the House to provide a safe home for undergraduate students and other members of the House community.Works closely with Faculty Dean(s) and Resident Dean to provide a smoothly functioning House.Regularly interacts with student residents, responding to occupant building problems/requests promptly and resolving them quickly.Works with Area Manager across a range of areas including budget management, vendor selection, & managing relationships with many Harvard departments.Directs day-to-day activity of custodial staff, building trades, & contractors to assure timely and cost-effective completion of work.Maintains the security of the buildings through proper attention to access control, security procedures, and the condition of locking devices.Reviews computer-based HVAC, security, and fire systems; monitors safety compliance, coordinates inspections, and ensures compliance with codes & regulations.Works closely with OPRP and Harvard University Office for Sustainability staff to implement best operations and maintenance practices, and to actively participate in FAS greenhouse gas and energy reduction efforts and goals for House.Responds to emergency situations as appropriate during both working and off-hours.Occasional planned weekend work including student move-in and move-out & Summer School move-in.

• Primary facilities contact for the DCE community, a staff of over 290; prioritize, submit, and trackindividual and departmental work order requests• Assisted with the management of large-scale office moves (130 plus) and rekeying of multiple buildings• Managed day to day DCE facilities support for Summer School including working with residentialbuilding managers• Helped to create and launch new systems to the DCE Community• Perform weekly inspections of 10 buildings to ensure all systems are running smoothly and identify anyareas in need of special attention from custodial services or other vendors• Provide administrative support to the Building Manager; process invoices, communication andrelationship building with Harvard trades and outside contractors, helping with staff hot/cold issues andcard access programming for new employees

•Worked directly with Faculty Deans and Resident Dean to ensure houses were safe and comfortable for all occupants•Responsible for responding to students’ facilities requests, regularly interfacing on a day-to-day basis, and resolving problems• Responsible for ensuring completion of projects and supervision of contractors and vendors•Collaborated with other residential building managers and Harvard’s Environmental Health and Safety department during the COVID-19 pandemic making sure houses were following all current safety protocols and guidelines•Oversaw house budgets ensuring fiscal responsibility•Oversaw custodial staff, and worked with crew chief to ensure successful day to day operations

•Prepare handcrafted beverages and offer outstanding customer service while upholding company values and adhering to health code standards in a high volume store•Train new staff

Nominated to speak on behalf of Lasell College’s Psychology program.

• Promote Peer Health through social media accounts (Instagram, and Facebook)• Table for various events on campus by engaging with students, educating on different topics, passing out resources, freebies for on campus events such as National Collegiate Alcohol Awareness Week, and the Career fair. • Assist supervisor with tasks such as creating bulletin boards, RA programs, Peer Health Meetings, and other various tasks.

•Provided reception coverage for front office, while answering phones and assisting all visitors•Maintained the key database, including putting together key assignments for three-2 week summer school sessions and undergraduate students•Handled lock outs for students• Collaborated with team members and related administrative contacts to create highly effective procedures and smooth workflow

• Provided reception coverage for front office, while answering phones and assisting all visitors• Put together key assignments for all students in Winthrop House• Handled lock outs for students

• Responsible for the housing registration of Harvard Kennedy School’s Executive Education Participants• Welcome over 100 participants• Assign parking permits and handle payment for participants while they are staying on-site• Promptly report any issues to program directors and staff• Reassign executive education participant’s new housing in case there are any issues with their accommodations• Managed vendors responsible for cleaning, furniture, telephone, and cable services

• Trained and certified in an 8 hour Dementia Care Education Program• Provide services to patients with severe dementia, attends to rehabilitation residents’ needs • Interacting with the residents with early onset Alzheimer’s and dementia on daily basis• Make phone calls on behalf of supervisor as required• Administrative assignments (help staff with computers, copying, researching activities for residents)

• Assist participants with luggage during check in and check out with orientation and luggage services• Assist the housing manager with any duties• Perform other services as required

Customer Service Clerk• Troubleshoot customer complaints and responded to requests• Served as a cashier and bagger for customers in a high volume store