Sarah Gantz Email and Phone Number
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Sarah Gantz personal email
At Sercante, I serve as an Engagement Strategist specializing in nonprofit. After graduating from Savannah College of Art & Design, my career took an unexpected dive into data and systems which has since led me to a diverse career path. From the worlds of wine and diamonds to cancer research and nonprofit fundraising technology, my varied experiences have enriched my expertise. I’m a data geek at heart with the past 18+ years in data, systems, and processes and discovered Salesforce over 8 years ago. I fell in love, and have been dedicated to it ever since.I began my nonprofit career at the Multiple Myeloma Research Foundation, where I transformed their Salesforce ecosystem, brought a nurse call center in-house, managed the donations team, and collaborated across the organization to enhance the fundraising, marketing, and constituent experience. Next, I joined Classy (a GoFundMe Company), where I managed their internal Salesforce instance as well as the Salesforce team and on the side guided nonprofits on strategy and systems. My path has now led me to consulting with Sercante, where I continue to leverage my diverse background to support impactful work both in the for profit and nonprofit worlds.
Offprem Technology
View- Website:
- offprem.tech
- Employees:
- 107
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Solutions Architect ManagerOffprem TechnologyMadison, Ct, Us
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Engagement StrategistSercante Jan 2024 - PresentAtlanta, Georgia, Us -
Manager, Salesforce EcosystemClassy Nov 2021 - Nov 2023San Diego, Ca, UsExpanded Salesforce ecosystem through executing on strategic initiatives, developing a roadmap for future enhancements, and managing day-to-day operations which improved system utilization and ROI.Mentored and coached a team of Salesforce professionals, resulting in increased productivity, meeting project deadlines, and increasing user experience and satisfaction through effective leadership.Managed evaluation of processes and supporting software with business stakeholders, leading to an improvement in productivity and boost in software adoption. Enhanced business operations and technology utilization.Revamped Service Cloud to move back to out of the box functionality. Increased efficiency of the Service team by implementing Salesforce chat and Einstein chatbots, reducing chat wait times by 87% and increasing customer satisfaction.Saved on software expenses by optimizing Salesforce licenses and reducing redundant tools, leading to cost savings of over $125K and improved budget efficiency through better contract negotiations and vendor partner relationships.Enhanced data security and compliance by conducting user license and permission audits, managing data backups and restoration procedures, and establishing a traceable data deletion request process, resulting in improved adherence to GDPR, CCPA and other regulations. -
Director, Crm TechnologyMultiple Myeloma Research Foundation - Mmrf Feb 2018 - Oct 2021Norwalk, Connecticut, UsDeveloped a CRM strategy and a 3 year roadmap to expand the ecosystem by bringing in the tools and software and streamlining processes to increase user adoption, improve the constituent experience and increase donation volumes.Successfully managed and nurtured multiple cross-functional teams spanning various departments and disciplines, including Salesforce and donor relations.Collaborated with business stakeholders and leaders to assess processes and supporting software.Established external partnerships with vendors and supported multiple internal teams with software needs while maintaining their budgets, leading to cost savings through better contract negotiations.Managed the transition to Lightning, Service Cloud, and Marketing Cloud, resulting in a seamless migration to new platforms and more personalized patient and constituent experiences. Designed and developed a custom Pharma/Major Donor venture fund management application and a clinical trial tracker application to support MMRF's mission to fund clinical trials.Conducted quarterly data security and compliance audits, managing data backups and restoration procedures, ensuring 100% compliance with data security and privacy policies, safeguarding sensitive information and complying with HIPAA. -
Business AnalystDe Beers Forevermark Sep 2016 - Feb 2018London, England, GbAdministered Salesforce and Pardot, improved processes, data capture, and reporting which increased in user adoption and productivity, ultimately enhancing overall operational efficiency.Facilitated communication between business stakeholders and leaders, leading to enhanced decision-making and alignment with organizational goals.Established partnerships with IT vendors and worked alongside global IT to provide IT related services, technology upgrades, and general IT support to the business.Led the successful testing and deployment of new functionalities and features, including a Pardot implementation and the development of a custom app for managing an incentive program.Streamlined inventory management through developing and maintaining a SQL database containing DeBeers diamond inventory, sales, and jeweler data, leading to increased operational efficiency and improved business decision making.Implemented Tableau for in-depth analysis of jeweler inventory and sales. Created a jeweler 'report card' for the Sales team to facilitate data-driven conversations with their accounts to increase sales and revenue. -
Assistant Manager Customer Service & OperationsDirect Wines Jan 2014 - Sep 2016Theale, Reading, Berkshire, GbLed the enhancement of Microsoft Dynamics AX ERP functionality through the creation of Business Requirement Documents (BRDs) and Functional Design Documents (FDDs), and partnership with an offshore development team.Formed a delivery management team to monitor and enhance delivery operations, with a focus on improving the customer experience and reducing unwanted order saving over $500K yearly.Enhanced customer service operations by implementing a comprehensive call center onboarding curriculum, leading to faster and consistent onboarding and improved daily operational efficiency. -
Operations Process Controller (Sept 2009 - Jan 2014) | Process Analyst (Mar 2009 - Sept 2009)Direct Wines Mar 2009 - Jan 2014Theale, Reading, Berkshire, GbCrafted Business Requirement Documents (BRDs), Functional Design Documents (FDDs), and test scripts, facilitated user testing, and monitored bug tracking to support system and functionality enhancements.Improved customer service representative productivity through the successful implementation of a customized wine ordering and management system, resulting in a more efficient and streamlined customer service process.Streamlined marketing campaigns processes, managed the order shipping process, generated process documentation to support the Operations team.Oversaw the monthly generation of reporting and analytics for key performance indicators (KPIs) across the organization.
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Senior Data AnalystAgb Nielsen Media Research Oct 2006 - Mar 2009New York, Ny, UsEnhanced data capture and analysis processes for television product placement and radio commercial data, leading to more precise audience insights for Nielsen's clients.Guided and supported junior analysts, leading to an enhancement in data accuracy and quality, ultimately improving business insights and operations.
Sarah Gantz Skills
Sarah Gantz Education Details
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Savannah College Of Art And DesignBachelors Of Fine Art - Illustration -
Montserrat College Of ArtIllustration
Frequently Asked Questions about Sarah Gantz
What company does Sarah Gantz work for?
Sarah Gantz works for Offprem Technology
What is Sarah Gantz's role at the current company?
Sarah Gantz's current role is Solutions Architect Manager.
What is Sarah Gantz's email address?
Sarah Gantz's email address is ga****@****mrf.org
What schools did Sarah Gantz attend?
Sarah Gantz attended Savannah College Of Art And Design, Montserrat College Of Art.
What skills is Sarah Gantz known for?
Sarah Gantz has skills like Visio, System Testing, Training Manuals, Business Process Improvement, Brds, Data Analysis, Project Management, Business Analysis, Tableau, Salesforce.com Administration, Pardot.
Who are Sarah Gantz's colleagues?
Sarah Gantz's colleagues are Michael Tallino, Khadija Bennani-Smires, Kyle Ford, Carlie Tarr, John Kim, Josh M., Eric Sickels.
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