As the Audit Manager I manage a team of 5 people, my role involves controlling the audits that are registered by Junior Doctors and Consultants ensuring that any help they require is timely and effective.My team and I recently won an award from the National Joint Registry for the quality of our data. As a team/Orthopaedic Department we take part in 4 National Audits, these audits have targets and we are benchmarked against other Trusts in the East Midlands as well as across England. It is extremely important for us to make sure our data is 100% accurate.On a daily basis we prepare numerous reports, upload data to National Databases, support the Trauma Nurses and Orthopaedic Outreach Team as well as collect data and notes for the doctor’s audits. Bi-monthly I also run the Audit Meeting where the Junior Doctors present their findings. Twice a month I attend a meeting for Microbiology MDT in which I collate the data on infected patients to be presented at the meeting. I undertook a training needs analysis with the team and ensured each team member was fully cross trained and able to cope during holiday times and periods of sickness. I have maintained excellent working relationships with the team ensuring they are happy within their role and also to guide them in their development needs. As a manager of a team I carry out their appraisals, deal with sickness, annual leave and support them on a day to day basis.

In this role I managed a Consultant’s waiting list, working hard to keep in line with Trust targets and standards as well as the 18 week pathway. I worked well as part of a large team as well as independently. The workload was often unpredictable which required me to prioritise and work efficiently and methodically. I was also a Team Leader and Mentor, communicating effectively with junior members of staff as well as managers. On a daily basis I spoke to patients, which could be challenging especially during difficult times in the hospital. In my latter years in this role I also worked alongside my Manager dealing with patient complaints. This was an interesting and varied role, which involved the capturing of information onto an Excel spreadsheet and preparing monthly/quarterly analysis reports. Within the complaints role I also communicated with Consultants, Nurses, PALS officers and worked closely alongside my Line Manager.

Supported the Medical Secretaries with their workload and also covering for their sickness and annual leave. I gained experience in the audio typing of clinical letters and medical reports and also communicating with Consultants, Junior Doctors and Nurses. Answering queries from patients and booking appointments as well as assisting with the running of a waiting list.

This role included the preparation of accurate documents for the County Court, the typing of Client letters, booking appointments and organising the diary of very busy Matrimonial Solicitor. Whilst in this role I gained a lot of experience in producing timely and precise reports.