• Provide excellent customer service.• Conduct Objective-to-Objective Marketing contacts.• Compile and maintain “Center of Influence” information.• Provide “Lunch and Learns” and promote Continuing Education (CE) courses.• Understand production and estimating processes.• Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, providing lunch-and-learns, and promoting continuing education courses• Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation• Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)• Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals• Increase sales territory revenue by consistently achieving sales territory goals

• Oversee Franchise processes relating to customers and take care of customer needs • Manage relationships with centers of influence (COIs)• Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines• Manage job file documentation, job profitability, and efficiencies• Train, manage, and recruit production personnel• Create and/or review job scopes and ensure accuracy and clarity• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.• Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.• Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.• Responsible for monitoring performance/customer service and morale of store employees• Responsible for maintaining a good rapport with customers and following up on consumer care compliments and complaints.• Responsible for coordinating and attending monthly meeting with management team.• Ensure store budget is met per district manager/franchisee• Ensure proper execution of new product introductions and marketing programs within store• Complete weekly food and paper inventory, DCP and other vendor orders• Complete daily cash management functions (cash reports, deposits etc. in its entire)• Scheduling• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.• Responsible for creating store action plans to drive store performance around areas of opportunity• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.• Ensuring proper staff levels at all times for optimum scheduled times.• Conducting regular travel paths throughout your shift and taking action on there results• Make sure that on every shift the pic in charge is running the operations by shift coaching