Guest Service
Grafton, Ontario
- Performed various administrative duties that included answering guests questions and concerns via email, telephone and in person, sent follow up emails to guests, led Spa tours, filed confidential paperwork, and supported the Duty Manager.- Provided reception services for guests checking in and out of the Spa including processing Point of Sale transactions. - Scheduled spa services and wellness classes on behalf of the Spa guests.- Worked alongside a team to maintain the ambiance of the Spa ensuring it is up to the CAA four-diamond service accommodation.