Developing and managing websites on Wordpress, Shopify, and bespoke systems from concept to completion.Customizing themes, plugins, and features on Wordpress to meet specific client needs.Building and optimizing Shopify e-commerce stores, including payment gateways, product management, and SEO.Developing bespoke web solutions tailored to unique business requirements, ensuring seamless integration and scalability.Applying advanced CSS and HTML to enhance website design and functionality.Collaborating with clients to gather requirements, manage expectations, and ensure timely delivery of projects.Handling ongoing maintenance, updates, and troubleshooting to ensure optimal website performance.Ensuring responsive design and cross-platform compatibility for all web projects.

Managing the build of the app and website platform from start to finish to achieve a successful event.Managing a portfolio of 30-40 clients and projects. Applying CSS to enhance the design of the platform.creating custom HTML pages within the platform.Manage the submission of native apps to both App Store and Google Play.Full build of client registration requirements and registration websiteManaging clients’ expectations in regard to deadlines and technical functionality.Organising speaker briefings & handling the live stream process.Ensuring the streaming technician has everything they need for the event to run smoothly.

Manage a portfolio of projects (10-20) from start to end and deliver an exceptional experience across the entire portfolioWelcome and onboard our customers, partnering to create virtual and in person eventsOffer ongoing dedicated support to your customer, assisting with technical queries and preparing for a successful eventWork closely with the design team to customise the look and feel of the app.Work alongside the Streaming Production Manager and Streaming Technicians who are responsible for the live event streamingAttend events in person, providing onsite support for our Customers, delivering a seamless experience for their attendees

Vita Student Edinburgh is a 5-star 250 bed luxury student accommodation located in Fountainbridge. As the Assistant Residence Manager my duties include • All range of administration tasks, ensuring the smooth running of the building while providing fantastic customer service. Using Excel, Word and Outlook to an intermediate and advanced level, alongside other systems including RotaCloud, Salesforce, PeopleHR, Padoq, Safety Cloud, Sage X3, and FM4U• Conducting viewings for new residents, potential clients and investors.• Overseeing compliance and plant room maintenance, coordinating with contractors for building works and yearly PPMs while acting as the main point of contact for residents in relation to building repairs and on-going projects.• Managing a team of housekeepers and night officers, conducting 1-2-1s and performance reviews.• Managing and controling costs on both the site and event budgets• Full recruitment process and training new starters.• Regional event manager tasks include overseeing the management of the 5 North Vita sites events and providing feedback and audit data for their KPIs as well as managing site social media and the Vita Student App content• During the Fringe Vita turns into a 4* hotel, I ran and managed this project, improving each year.Throughout my time at Vita I,• Took the site from an 89% External Audit score to a 99.8% External Audit score• Wrote company policies and procedures which were rolled out across the 20 sites in the UK• Achieved a 9.1 rating on Booking.com for the Fringe Project (Altido at Vita)• Increased profit in both 2019 & 2020 for the Fringe Hotel project despite COVID • Achieved 42% rebookers for 2022 by December 2021• Staff turnover changed from 73% in 2018-2019 to 90% retention for 2019-2020 & 2020-2021• Achieved 95% of KPIs for 2021 - highest in the region

Directly managing a team of 15 people in the Frontline department.Overseeing a team of 45+ people on a day to day basis across alldepartments.Ensuring each day runs smoothly from creating bookings, weighingcustomers in, sending them to their activity, processing photo and videos.Dealing with issues, customer enquiries, tour buses and any problems thatmay arise during the day.Organizing tour buses such as Contiki, Kiwi Experience, Stray Travel, Topdeck and more.Completing the daily banking, MOYB payroll systems and stat spread sheets

- Customer service- Refunds, reschedules and transferring products - Safety sensitive roles such as check in, registration and harnessing - Bungy & swing hosting, conducting safety briefings, organising guests- General duties including cleaning, folding t-shirts, stocking retail - Selling P&V packages, upgrading activities - Cash handling and IBIS use (up to level 9)- Ensuring everything is stocked and in date.

Classroom sessions with up to 10 students teaching the knowledge neededto complete the course exams.5 Pool sessions teaching up to 10 students the basic skills of diving.Leading open water ocean dives with up to 8 students for the Open Water.Course, Advanced Open Water Course, Rescue Course and Divemaster.Supervising DMTs (Divemasters in Training) in leading divers, safety briefingand water skills.All boat duties including mooring lines, tender driving, safety briefings.

Underwater Vision is a PADI Five Star Instructor Development Resort located on the island of Utila in the Caribbean Sea. It is one of the most popular destinations for diving enthusiasts with many travelling tourists My duties as a divemaster included:- Safety briefing and leading two dives per boat trip with a maximum of six divers (both day and night dives)- Logging dives and debriefing customers after each dive- Leading educational Fish ID dives with a focus on teaching customers- Supervising Divemasters in training in leads, safety briefing and water skills - Office work, sign in/check out of guests, answering phones, data entry- Retail and Sales work at the Dive Gear Shop