High level Administrative Officer supporting three high level directors: Director of Corporate Services, Director Student, Academic and Research Services (StARs) and Director Innovation Enablement within UNSW IT.Project Coordination and Execution:Coordinating and executing the delivery of various small projects, initiatives and ad hoc programs on behalf of the directors while working to achieve operational efficiency and strategic objectives.Enquiry Management and Decision-Making:Management of three directors calendars ensuring coordination of calendars, and responding to a range of diverse and complex enquires. Prioritising meetings and ensuring required escalations met.Financial Management:Management of office wide expenses, credit card charges consolidation, booking and management of travel both domestically and internationally and management of invoices and reimbursement requests.Recruitment Support:Supporting the onboarding of all new employees including arranging equipment, desk set up, security access and mandatory training modules.

Strategic Communication and Stakeholder EngagementProactively identify and establish new opportunities for student engagement with industry partners.Provide personalised and strategic advice to high-value industry partners, contributing to effective recruitment campaigns.Marketing Analysis and RecruitmentConduct comprehensive labour market reviews to identify skills shortages and regional job demand.Manage engagement inquiries through various channels, ensuring seamless connections between stakeholders.Event Management and PromotionLead strategic industry events, fostering connections between students, alumni, and the professional community.Promote and provide support for external industry events, facilitating connections within the community.Community EngagementEngage academics, student societies, and the wider community to promote discipline-specific events.Actively promote discipline-specific roles to students and academics, fostering a community of collaboration.

Strategic CommunicationsDeveloped and implemented strategic communications targeting staff and students.Designed signage and flyers for distribution among internal and external stakeholders.Management - Financial and AdministrationManaged office invoices, vendor creations, staff expenses, and reimbursements.Conducted office-wide training and oversaw financial and administrative operations.Project Management and ComplianceManaged small to large scale projects, including stakeholder engagement and budget management.Ensured compliance with NSW legislation and UNSW policies and procedures.Content Management and Digital AnalyticsUpdated and managed website content across multiple pages.Developed new webpages for the Student Conduct and Integrity team, Prevention and Engagement team and Research Integrity team including loading reports and screenshots of key data findings.Utilised Google Analytics for monthly meetings to assess website traffic and engagement.

Customer Service and CommunicationReviewed and managed complex special consideration applications for the faculty of Engineering, Art, Design and Architecture and AGSM delivering exceptional customer service.Liaised with UNSW Conduct and Integrity on matters related to fraudulent documentation including falsified medical certificates, transcripts and degree awards.Document Verification and ManagementManaged and verified medical certificates, transcripts, and letters of support for up to 3000 applications per term.Meticulously handled student documentation, including transcript processing and complex special consideration applications.Technology Proficient and Data ProcessingProficient in web-based learning platforms, including Moodle, WebCM3, and Canvas.Fluent in video conferencing programs such as Microsoft Teams and Zoom.

Student Relationship Building and Query ResolutionBuilt and maintained strong rapport with students, effectively resolving queries related to enrolment and program management.Management of Complex CasesManaged complex and confidential case enquiries through a thorough review of communication between staff and students.Implemented support strategies for at-risk students to ensure continued academic progression.Key Contact for Commerce (International) Degree and Stakeholder EngagementServed as the key contact for the Commerce (International) degree, engaging with internal and external stakeholders.Managed the UNSW Student Exchange request for the UNSW Business School.Exceptional Customer ServiceConsistently delivered exceptional customer service through various channels.Participated in graduation ceremonies, university open days, and information days.