Sarah Guemes Email and Phone Number

• Planning, managing and implementing communication strategy and processes across 46 stores nation-wide• Overseeing operational functions within the Support Centre• Ensuring clear, concise and consistent messaging for every piece of communication from Head Office regarding operations, marketing, visual merchandising, promotions, logistics, finance, policy and procedure• Providing leadership, guidance and training to two Store Communications Specialists• Building and… Show more • Planning, managing and implementing communication strategy and processes across 46 stores nation-wide• Overseeing operational functions within the Support Centre• Ensuring clear, concise and consistent messaging for every piece of communication from Head Office regarding operations, marketing, visual merchandising, promotions, logistics, finance, policy and procedure• Providing leadership, guidance and training to two Store Communications Specialists• Building and maintaining productive relationships with stakeholders across the business, including GMs of Merchandise, Commercial Operations, Online, VM, Compliance and Marketing, buyers and buying assistants, Head of Risk and Compliance, Store and Regional Managers, Legal and WHS teams, and auditors• Providing operational and communications subject matter expertise on cross-functional projects• Appointed as the Operations Subject Matter Expert on various national projects.• Spearheaded and currently managing an initiative to migrate all existing communications, policies and procedures from an older platform to a new communications platform, to allow for greater collaboration, consistency and functionality. Show less

• Analysing and reporting on sales trends and performance• Planning for disruption during stores refurbishment, including measuring the impact on sales budgets, space budgets and store profitability• Producing and presenting other business reports, including sales and service, manpower planning, salaries and pricing• Preparing standard documents and templates to simplify planning, merchandising and marketing functions• Successfully automated reporting processes… Show more • Analysing and reporting on sales trends and performance• Planning for disruption during stores refurbishment, including measuring the impact on sales budgets, space budgets and store profitability• Producing and presenting other business reports, including sales and service, manpower planning, salaries and pricing• Preparing standard documents and templates to simplify planning, merchandising and marketing functions• Successfully automated reporting processes, delivering greater consistency and efficiency.• Identified and implemented improvements for manpower planning and resource management Show less

• Providing operational leadership to some of David Jones’ largest stores, including inventory management, facilities, cash management, risk management, sustainability, and work health and safety (WHS)• Managing and monitoring store financial performance, including P&L management, budget review, cost control and reporting• Leading and coaching high-performing teams, including up to 10 Sales Managers with indirectly responsibility for up to 250 staff• Identifying and… Show more • Providing operational leadership to some of David Jones’ largest stores, including inventory management, facilities, cash management, risk management, sustainability, and work health and safety (WHS)• Managing and monitoring store financial performance, including P&L management, budget review, cost control and reporting• Leading and coaching high-performing teams, including up to 10 Sales Managers with indirectly responsibility for up to 250 staff• Identifying and implementing change management strategies to increase profitability and performance• Overseeing WHS standards, policies and procedures to maintain a safe working environment• Managing facilities and risks within the business in relation to assets, maintenance and WHS Show less

• Providing sales and customer service leadership within some of David Jones’ busiest and most high-profile stores• Managing and developing high-performing teams of up to 80 sales staff, including delivering training on customer service initiatives, company procedures, department strategies and WHS standards• Developing and promoting a customer-centric culture, including implementation of 5-star service standards and actively managing customer feedback• Analysing sales… Show more • Providing sales and customer service leadership within some of David Jones’ busiest and most high-profile stores• Managing and developing high-performing teams of up to 80 sales staff, including delivering training on customer service initiatives, company procedures, department strategies and WHS standards• Developing and promoting a customer-centric culture, including implementation of 5-star service standards and actively managing customer feedback• Analysing sales against budget, identifying trends and liaising with buying team to ensure appropriate stock holding • Creating action plans and implementing sales initiatives to increase department sales• Monitoring salary budgets and cost control• Implementing processes and standards to minimise stock loss • Ensuring visual merchandising standards are consistent and meet company guidelines, including during key events such as Christmas, clearance and launches• Liaising with key brands within the beauty business on event planning and scheduling to maximise sales Show less