Diversity & Inclusion Professionals of Central PA

Patient ExperienceEditor, Intersections Newsletter (DEI, TIC, Wellness)Facilitated quality improvement project to improve admissions intake based on criteria lab requirements by analyzing referral data, creating admissions intake process map, identifying pain points in process, and presenting findings to Access Committee members.Co-facilitated "Research 101 Crash Course" for Psychiatry providers, residents, fellows, and staff, January 2022.Co-presented "Civic Health and Mental Health: How Are They Related and Why Should We Care?," NAMI Keystone PA Mental Health & Wellness Conference, November 2021.Co-facilitated "Inequality & Mental Health," a First Year Seminar (FYS), Penn State Harrisburg in conjunction with the Penn State Harrisburg Reads Program, November 2021.Co-facilitated two "Anti-Racism: Black Lives Matter" forums for Pennsylvania Psychiatric Institute and UPMC staff.Facilitator, High Performer Focus Groups; meeting with high performing staff members to identify areas of improvement within the work environment.Patient Experience; Co-developed PPI CARES values; Facilitating focus groups with management identified high performing employees to identify areas of improvement and opportunities for improving staff and patient experienceAccess to Care; Developed Admissions Intake Process Map; identified seven pain points in conjunction with feedback from Admissions staff and analysis of referrals data Co-developing Community Speakers BureauCommunity Health Needs Assessment (CHNA); Participated in CHNA Community Partner Forum, May 2021; Created Mental Health Self Care Infographic for Penn State Health/PPI National Night Out activity book handout

Dauphin County Court Appointed Special Advocates

Budget and reimbursement reconciliation via IBIS and ERSCommunity Service Coordination/Liaison Program planning and facilitationSupervision and scheduling of student staffCo-Chair, Diversity and Educational Equity Committee, Public Relations Subcommittee Member, Penn State Harrisburg Reads Planning CommitteeMember, Penn State Harrisburg Commission for Women

Provide research support for the Osevala Nursing Home Project | Department of MedicineProvide support to identified Covid-19 cases and contactsCase and Contact Intervention Support Utilize REDcap for data collection

Achievements:Coordinated 5S of Pharmacy Deliveries Area via Lean Methodology, presented to Penn State Health leadership, and improved workflow for Pharmacy Inventory Coordinators.Earned White Belt, Yellow Belt, and Lean Leader certification in Lean Six Sigma through the Office of Operational Excellence.Revised and updated Pharmacy policy/procedure for distribution of drugs for FEMA/PEMA declared emergencies.Prepared and consolidated United States Pharmacopeia 797 & 800 gap analysis compliance data. Facilitated journal club for Pharmacy Leadership Team.Facilitated Pharmacy Leadership Team Meeting.

Supervisor, Laboratory Administration Staff Facilitated development of Standard Operating Procedures for Clinical Laboratory Administration Operations Compile and Prepare Departmental Meeting AnnouncementsVisiting Professor CoordinationDevelop training resourcesNew Employee Onboarding/OrientationFaculty RecruitmentCoordination of Physician Appointment Process New Faculty OrientationPathology Internal and External Website AuthorDepartment Newsletter Editor and Committee ChairNew Employee Orientation CommitteeDepartment News Monitors: Administrator and Developer of ContentPride in Pathology Committee - Co-ChairEvent planningAssist with completion of internal protocols/clinical trial requests, CATS IRBMaintain and update all departmental resource documentsPreparation of Power Point presentations for monthly Departmental MeetingsSchedule meetings and appointments/conference room administratorAssist with the coordination of daily activities within the office of the Department ChairPrepare agenda and minutes for Pride in Pathology Committee Meetings, Aspirations Newsletter Committee Meetings, and bi-weekly administrative meetingsCreate, distribute, and collect surveys using Survey Monkey Faculty ReimbursementsIRB ancillary reviewsTranscription

Assist members with all levels of loan applications, outbound calls, and assist with all levels of member concerns.Participated in Bonus Focus and Wellness CommitteesDeveloped cost saving processes as part of the company’s Continuous Process Improvement InitiativesAssisted with training new employees

Merchants Services and Cash Management Assistant (9/2006 to 3/2007)Pennsylvania Notary Public (1/2006 to 3/2007)Competently functioned in management capacity at various branches during management’s absence