Top-notch customer service, a special talent for adapting to different personalities of guests and coworkers without losing attention, adept at balancing cash receipts, generating bills/collecting money, computer skills in POS system/Aloha system/Michigan lottery system, proven ability to assess and anticipate high-stress situations, and the ability to meet multiple guests' requirements simultaneously while maintaining high standards of quality.

Assisted company with tasks involving data entry, web calls, and operations. Additionally, I also assisted in many special projects with the Telecom and SIG team.

Was trained in taking phones and assisting external clients/producers with information on their insurance policies. Additionally skilled in benefit changes, ownership changes, frequent forms, and processing times. Unfortunately I was unable to pass the Series 6 which gave me the licenses to assist customers with more specific details on their policies.