Sarah Jane Hall Email & Phone Number

Hull, United Kingdom

Hull, United Kingdom

Receive and process vetting requests from DBS. Initiate search of police databases and determine whether information is relevant and needs to be considered. Discrepancies within the databases, including aliases are identified and escalated to senior management.

Scunthorpe

Company Name: BG SolicitorsTitle: Administrative OfficerLocation: LincolnshireTime Period: Dec 2016 - PresentDescription: - Providing administrative support to the senior solicitor of a family law firm which offers legal advice on business and family issues- Responding to clients’ enquiries by telephone, letter or email and completing Legal Aid applications- Responsible for accurate diary management for the lead solicitor, maintaining accurate records and other administrative duties as required

Kingston Upon Hull

- Provided efficient administrative support to solicitors, judiciary and external customers, managing and allocating a high-volume workload - Answered email, telephone and written queries from the public, solicitors, Local Authorities, Relate and CAFCASS utilising in-depth knowledge of complex legal processes- Established a strong working rapport with internal and external departments- Updated confidential and sensitive data into the Court Familyman system, produced court orders and logged documents within the required timescales- Scrutinised and issued court processes including divorce, Children Act and Care applications and non-molestation issues- Prepared files and court lists for hearings, chaired meetings, took notes of team meetings for issue to the Family team members and attended meetings with external bodies Achievements:- Appointed as member of HMCTS Maturity Assessment Team to promote CPD within the Court Service for the benefit of customers, staff and the organisation- Proposed and organised training for solicitors covering changes to the Divorce process following centralisation of all divorce issues to improve compliance- Designed improved processes regarding Assessment Bills to eradicate duplication- Delivered team training on in-house software resulting in an increased skill level of staff enabling them to work more effectively

- Part of a team of four, advised consumers and traders of their rights under current consumer legislation- Completed accurate records of each complaint and the advice given- Conducted consumer home visits to review complaints and acted as mediator to negotiate mutually agreeable settlements between parties- Carried out research to prepare accurate advice on legal action via the County Courts- Created and delivered presentations to the Citizens’ Advice Bureau Achievements:- Acquired an excellent reputation for successfully negotiating refunds, replacements or repairs for consumers after traders refused to observe consumer protection legislation- Studied for and passed the Diploma in Consumer Affairs in tandem with full-time work

Postgraduate Certificate In Forensic Pyschology And Crime, Psychology

Bachelor Of Science (Bsc), Psychology, 2.1

Diploma, Consumer Affairs

Business And Finance, Merit

O Levels, A - C Including Mathematics And English