Sarah Hammond Email and Phone Number
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Sarah Hammond personal email
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* Experience Design leader passionate about using user and competitive insights to drive differentiated growth strategy and using human-centered design to fuel measurable outcomes and higher satisfaction.* Recognized for building and scaling outstanding teams where people want to work. Empowers teams across disciplines with business acumen. Leads by example creating culture of learning and collaboration.* Successful owning revenue responsibility and delivering financial results. Equal parts strategist and hands-on operator driving results.* Identified as top talent within Gap Inc.
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Senior Ux DirectorGoogle 2021 - PresentMountain View, Ca, Us
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Ux DirectorGoogle 2018 - 2021Mountain View, Ca, Us
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Vice President, Omnichannel Customer Experience (Ux & Insights)Gap Inc. 2014 - 2017San Francisco, California, UsLed experience design, user research and customer experience strategy for the $16B Gap Inc. family of brands. Reported to Head of Strategy and Customer, and Chief Digital Officer, each of whom reported to the CEO. Managed 120+ person group across 5 functions - UX and user research, consumer insights, digital strategy and competitive intelligence, front end development, and the photo studios.- UX (user experience) - Oversaw design of digital and service experience for consumer and employee touchpoints using design thinking and LEAN-type methodology. Led team of interaction and visual designers that developed intuitive user-centered experience for responsive ecommerce platform and apps as well as in-store devices such as mobile-point of sale, kiosks, and price checkers for 3,000+ stores worldwide.- User research & consumer insights - Drove deep strategic insights on the customer. Led enterprise-wide team with industry-leading capabilities ranging from customer journey mapping to usability, innovative omnichannel customer satisfaction tracking to product innovation. - Digital strategy and competitive intelligence - Analyzed industry trends and recommended strategy and action. - Photo studios - Created the most important part of the digital shopping experience - the product imagery. Produced hundreds of thousands of high quality digital images each year informed by deep consumer research while achieving higher efficiency and lower costs each year. Team ranged from 60-100 employees and contractors across two facilities.- Front-end development - Delivered the front-end experience for all Gap Inc. brands. Managed large team of front-end engineers who partnered closely with marketing and creative to deliver all site marketing content every day of the year - from coding the home page to developing prototypes and A/B tests around new experiences. -
Senior Director, Digital Customer ExperienceGap Inc. 2007 - 2014San Francisco, California, UsInitially led product management for ecommerce front end and, after recognizing the need for the UX discipline, evolved the group and built out a UX team in addition to managing the front-end ecommerce development team and overseeing the digital consumer research agenda. Scope expanded to include oversight of the photo studios.
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ConsultantGap Inc. 2003 - 2007San Francisco, California, UsFull time consultant to Gap Inc. working in several areas including product management, UX design and research, consumer insights, and customer relationship management.
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Managing Partner, Boston OfficeFitch Design 2001 - 2003Ran the 35-person Boston office of an international design firm specializing in retail store & restaurant design, brand identity, and product development. Responsible for business development and overall relationship with key clients such as CVS Pharmacy and Allied Domecq (Dunkin Donuts, Baskin Robbins, Togo's). Translated business strategy into design strategy and led strategic projects including a new store design for CVS Pharmacy.
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Vice President, EcommerceSmith & Hawken 1998 - 2001UsLaunched and ran the ecommerce division for multi-channel upscale garden and lifestyle retailer with 50+ stores. Worked directly with the CEO on key strategic projects.
Sarah Hammond Skills
Sarah Hammond Education Details
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Stanford University Graduate School Of BusinessMba -
Harvard UniversityBa
Frequently Asked Questions about Sarah Hammond
What company does Sarah Hammond work for?
Sarah Hammond works for Google
What is Sarah Hammond's role at the current company?
Sarah Hammond's current role is Product Design Leader and Strategist.
What is Sarah Hammond's email address?
Sarah Hammond's email address is sa****@****ink.net
What is Sarah Hammond's direct phone number?
Sarah Hammond's direct phone number is +141542*****
What schools did Sarah Hammond attend?
Sarah Hammond attended Stanford University Graduate School Of Business, Harvard University.
What skills is Sarah Hammond known for?
Sarah Hammond has skills like Product Development, Retail, Consumer Insights, Customer Experience, E Commerce, Product Management, Merchandising, Business Strategy, Crm, Marketing, Customer Insight, Strategy.
Who are Sarah Hammond's colleagues?
Sarah Hammond's colleagues are Gugugaga Butterfly, Akansh Singh, Brad Helmer, Jianqiao Zhu, George Venneear, James O'dwyer, John Thomas.
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