Consultancy services for business schools and those working across the accreditation and higher education sector to support accreditations and projects.

- Member of Leadership Team - Client and Supplier Relationship Management- Development and implementation of processes and systems to ensure cohesive and consistent operations across partners- Development and implementation of datasets- Overseeing quality assurance- Designing Standard Operating Procedures (SOPs) to map processes, introducing standardisation across partners to aid tracking of internal and external compliance requirements and ensuring contractual service levels are adhered to- Designed and developed a company intranet and partner sites to aid communication across time zones, easier tracking of information, version control, and more efficient course management though greater visibility of delivery.

Leadership of the business school accreditation strategy with responsibility for delivery, management and retention of the Business School's national and international accreditations and overseeing and advising on quality processes. Working with the College Leadership Team to execute a quality improvement and change programme to achieve AACSB accreditation. The role is wide ranging and includes management of a team, strategy development, change management, stakeholder engagement (internal and external), effective communication, planning, report writing, and event logistics. I am also the Professional Services PRME (UN Principles of Responsible Management Education) lead, Athena Swan champion, and support College wide Professional, Statutory and Regulatory Bodies Accreditations. Other responsibilities include:- Business Lead for the implementation of a new software accreditation system for the faculty.- Member of the UK and Ireland Accreditation Group.- Member of the Accreditation Committee and other business school/ college boards.- Member of Professional Services Management Group - Attendance at national and international accreditation conferences, seminars and training events.- Mentor for two members of professional services from the first two cohorts of the Professional Services Development Programme. I have recently completed an MBA and gained the CMI Level 7 Diploma in Strategic Management and Leadership.

Setting up an Enterprise Programme Management Office (EPMO), monitoring a portfolio of projects and driving operational and strategic programme and project direction. • Working with Operations Manager to enhance operational delivery of projects and improve communication across business functions to ensure successful management and delivery of projects across the business• Implementing a programme office to increase efficiency and savings across the business, initially to support the Employer Investment Fund programme. This has now been rolled out to support the delivery of all programmes across the business • Benefits realisation management and sustainability planning• Continually improving information management and system development to enable effective resource and capacity planning• Programme Managing the Employer Investment Fund programme; Chair of steering group• Introducing a clear and robust reporting infrastructure for projects and programmes• Managing 8 project managers (interim); continuous improvement and coaching to support project management function• Establishing an excellent working relationship with Investment Manager at UKCES• Business implementation and configuration of MS Project Server; training of all key project staff and ongoing roll out of training plan to support the management of projects through PM system. Establishing Country champions and a buddy system to ensure consistent standards of project management across the business. Developing and updating MS Project Server User Guide and managing yammer groups to support programme office changes and processes and Project Server guidance and FAQ’s.• Using and administering Sharepoint; reporting and analysis

TUPE'd from Ufi to the Learning and Skills Council in 2008 which subsequently became the Skills Funding Agency)Working closely with Heads and Senior Policy Managers to shape the new adult careers service (Next Step) and leading on policy and project areas: Sector Engagement; Workforce Development; Labour Market InformationDesigning, developing and implementing propositions and solutions to help shape the delivery of national policy; requirements gathering, change control, resource planningConsistent delivery of innovative and high volume partner services contributing over 40% of the traffic to Advice Service KPI's (e.g. 10 Sector Skills Council helplines, BBC learning campaigns, JCP)Negotiating with and influencing partners to continually develop partner servicesManaging projects and project delivery teams (e.g. Web forums transition to a new supplier hosted solution; Advisor Knowledge Management Solution; BBC First Click). Projects followed Prince 2 principles and the team received on-going Project Management TrainingDeveloping and maintaining a partnership portfolio and working on a number of key strategies for the service, including Web Engagement and PartnershipsManaging risks and issues associated with projects and partner services Managing change briefings and decommissioning services as a result of policy changesManaging contracts with learning and communications organisations (up to £200K annually)Using my expertise in phone and web delivery channels to recommend modifications to current servicesRepresenting the Careers Advice Service on steering groups, international visits and within the adult learning policy area; hosting visits for delegates from South Africa, Poland, Germany and Norway as well as site visits to the helpline from potential and existing partners and face to face Information, Advice and Guidance providers

Recruited as Broadcast Liaison and Partnership Coordinator in 2003 and promoted to Partnerships Project Manager in June 2004.Leading on the initiation, development and ongoing management of partner services with major broadcasters, government departments, national agencies and a variety of other organisationsProject Managing campaign delivery; requirements, project planning, change controlClient Manager for campaign partners and single point of contact for chosen response handlers Contract negotiation and leading the tender process for the secondary helpline supplier to handle high volume broadcast and government campaigns; managing the contract post tenderCoordinating the Minority Ethnic languages provision project for the Careers Advice Service, introducing an information and advice service in Sylheti, Somali and UrduManaging and chairing partner and contract review meetingsManagement of 33 partner services (helplines, web portals, campaign email services)Creating and performance managing against Service Level Agreements with partners and suppliersQuality analysis of 20+ websites to test functionality of partners servicesPromoting the service to partners and broadcasters through the development of a promotional pack; attending events to increase awareness

Having worked for Ramsey Hall on a part-time basis whilst studying for my Masters, I was offered employment on a full-time, temporary basis to manage a recruitment project. Responsibilities included:-Day-to-day management of the project, including sole responsibility of all activity in the absence of the Regional Director-Responsible for all administration and co-ordination of the project schedule for the recruitment of 80+ FTE's for a new Contact Centre in Saltcoats, Scotland-Coordinated all activity for the project from the initial radio and newspaper campaign through to the final stages of delivery, including designing the information pack and application form using Microsoft Publisher- Responsible for external communications to all parties involved- Visiting Saltcoats to administer testing activities and support during assessment days

Accounts Payable Clerk• High Volume Processing (using SAP) of Accounts Payable invoices and purchase orders• Processing rebates for Accounts Receivable• Processing staff expenses• Administrative support• Creating/ maintaining a highly workable filing system for the Accounts Payable Department• Training - SAP Accounts Package

• Providing support for the Institutional Continuation Audit• Responsibility for internal written, verbal and electronic communications relating to the audit• Liaising with administrative departments for the seven faculties of the university• Responsible for information management of the supporting documentation for the Analytical Account and all incoming information from the different departments• Setting up a base room, with location index and codes• Creating a filing system and database for the material, and setting up a full web based index with direct links to the account• Worked/liaised with auditors and staff at all levels of seniorityTraining - Access Database and Mail Merge training Courses