- Serve as Associate Product Owner/Lead Analyst for eight crew members and monitor capacity, assign tasks, set deadlines, verify quality of work, and present weekly status reports to leadership- Maximize crew velocity through leading and/or participating in Agile ceremonies, such as standups, refinement sessions, sprint playbacks, and retrospectives- Resolve competing priorities and ensure alignment on new features and functionality through roadmap planning sessions and update/maintain JIRA backlogs- Present updates to impacted stakeholders, extract requirements, and gather feedback to ensure highest value features are prioritized and meet business needs- Coordinate with resources from impacted crews, external partners, and vendors to effectively execute on project requirements, create user stories, support testing, work through impediments, and provide signoff on validated features and functionality- Facilitate daily working sessions with cross functional project team to determine feasibility and complexity of designs (includes developers, architects, system administrators, quality engineers, and business systems analysts)- Work with Business Intelligence partners to build and test Tableau reports for business and strategy performance monitoring, feature enhancements, self-service research, and controls- Develop project plans and crew reporting (JIRA/EazyBI/Tableau) to provide visibility into crew and program progress- Create JIRA templates and guides to meet quality standards and maintain consistency- Utilize Visio and/or ARIS to create detailed process flows that display future state workflow and document requirements- Create and maintain project Confluence pages so that information is readily available and clearly displayed for leadership, line of defense partners, and other stakeholders- Support growth of team members by providing individualized assistance through one-on-one workshops or group training sessions, and offering constructive feedback

- Developed and implemented policies, procedures, and corresponding documents to meet compliance standards- Coordinated and supported quality improvement initiatives- Created informational and promotional material for office services, programs and events- Led preparation for Joint Commission Accreditation Survey- Assisted in Merit-based Incentive Payment System (MIPS) data collection and submission for Quality, Advancing Care Information, and Improvement Activities- Participated in Policies and Procedures Committee and Safety Committee- Organized and maintained Policies and Procedures Committee SharePoint site- Tracked and completed “patient cases” in electronic medical record (EMR)

- Established new onboarding folder and improved new hire process- Created online employee satisfaction survey to optimize bakery operations- Developed and posted job openings on various job boards- Screened potential candidates and conducted phone interviews and face-to-face interviews

My responsibilities included: opening and closing the store, handling cash flows with the store safe, handling customer concerns, and supervising Sales Associates. This position has allowed me to enhance and continuously improve on my interpersonal, active listening, and management skills, along with critical thinking, inventory management, while coordinating with other departments within the bakery.

My responsibilities included: filling customer orders, completing store closing list, maintaining store presentability, and utilizing the POS system for handling customer transactions.