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Professional services sales leader with a proven track record as a trusted advisor both to clients and internal partners. I help bridge the gap between Sales and Services, helping customers achieve their vision for their Hyland solutions.
Sailpoint
View- Website:
- sailpoint.com
- Employees:
- 3177
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Manager, Professional ServicesSailpointCleveland, Oh, Us
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Manager, Professional Services Business DevelopmentHyland May 2021 - PresentWestlake, Oh, Us- Lead Professional Services Sales team across multiple industries and platforms- Manage the sale and delivery of diverse service offerings, including managed services, Agile solution delivery, and cloud migrations, to support the organization’s content management, intelligent capture, RPA, and open-source platforms.- Recruit, develop, and coach a team of consultants to effectively lead discovery, scoping, documentation, and negotiation efforts, ensuring alignment with the Hyland sales process and strategy. - Forecast professional services bookings across assigned verticals, holding executive-level accountability for meeting business expectations across individual delivery teams. - Oversee complex negotiations and serve as the primary escalation point for high-priority opportunities, ensuring smooth resolution and client satisfaction. - Drive margin-as-sold growth by optimizing resource allocation and offering strategies - Collaborate between sales and delivery teams, ensuring that Statements of Work (SOWs) accurately reflect customer needs while effectively managing and mitigating company risks. - Track and evaluate service sales metrics, pipeline, and forecasts to identify opportunities and implement strategies that drive revenue growth. -
Customer Solution ConsultantHyland Mar 2020 - May 2021Westlake, Oh, Us- Acted as a trusted advisor to customers and prospects, assessing their solution needs, recommending appropriate services, drafting Statements of Work (SOWs), responding to RFPs, and fostering relationships that support future growth in professional services. - Successfully led multiple complex, multi-project deals, including a significant services opportunity with one of Hyland's largest clients in the financial services sector. - Developed and introduced new professional service offerings aligned with industry trends and customer feedback
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Vp | Sr. Payment AdvisorKeybank Apr 2019 - Mar 2020Cleveland , Ohio, Us- Managed treasury relationships with large corporate clients fostering strong partnerships and driving business growth. - Conducted comprehensive needs assessments of clients’ operational processes to create strategic roadmaps for new services, products, and projects, including fintech platforms and traditional treasury solutions. - Collaborated with internal product and operations teams to ensure exceptional client experiences, guiding clients through service engagements and providing executive visibility and escalation support. -
Vp | Lead Solution Consultant - Keytotal ArKeybank Aug 2017 - Apr 2019Cleveland , Ohio, Us- Led the Accounts Receivable automation business within KeyBank’s Enterprise Payments division, overseeing solution rollout, pipeline development, and sales enablement to drive revenue growth. - Delivered executive-level needs assessments and solution demonstrations to clients, driving expansion of Core treasury offerings into AR automation within Key's B2B client base - Directed the Solution Consulting team, actively recruiting and coaching talent to ensure alignment with key business lines and enhance overall team performance.
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Business Consultant & Channel Manager, Higher Education ServicesHyland, Creator Of Onbase Jan 2014 - Aug 2017Westlake, Oh, Us-Collaborated with Hyland’s reseller channel to drive sales growth in the Higher Education vertical through targeted training programs, effective sales enablement strategies, and proactive pipeline management. - Developed and executed alliance and reseller strategies for the Higher Education vertical, identifying key partnership opportunities and enhancing existing corporate alliances to expand market reach. - Led comprehensive development initiatives, including customer discovery, design, implementation, testing, and training for scalable ECM and process automation solutions tailored to the higher education industry.
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Internal Training, Team LeadHyland, Creator Of Onbase Jul 2007 - Jan 2014Westlake, Oh, Us-Designed, facilitated, and continuously improved an interactive employee onboarding program for both technical and non-technical staff, successfully reducing first-year turnover by 50% and enhancing long-term employee engagement. - Led and mentored a team of trainers, providing strategic feedback on instructional design, presentation skills, and facilitation techniques, while offering advanced technical guidance to improve training effectiveness. - Evaluated evolving trends in software applications, the ECM industry, and workforce demographics, collaborating with cross-functional stakeholders to adapt and expand training programs that meet the organization’s shifting needs.
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Business AnalystArcher Daniels Midland Jul 2004 - Jul 2007Chicago, Il, Us-Provided application implementation support for internal ERP, Maximo, with focus on Accounts Payable. - Delivered implementation discovery, training, and documentation to manufacturing plants worldwide.
Sarah Hatch Skills
Sarah Hatch Education Details
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Franklin UniversityHuman Resources -
Richland Community CollegeAssociate Of Arts
Frequently Asked Questions about Sarah Hatch
What company does Sarah Hatch work for?
Sarah Hatch works for Sailpoint
What is Sarah Hatch's role at the current company?
Sarah Hatch's current role is Manager, Professional Services.
What is Sarah Hatch's email address?
Sarah Hatch's email address is sa****@****ase.com
What is Sarah Hatch's direct phone number?
Sarah Hatch's direct phone number is +1 440 788*****
What schools did Sarah Hatch attend?
Sarah Hatch attended Franklin University, Richland Community College.
What skills is Sarah Hatch known for?
Sarah Hatch has skills like Onbase, Enterprise Content Management, Training Facilitation, Microsoft Sql Server, Project Management, Microsoft Office, Organizational Development, Business Analysis, E Learning, Management, Document Management, Sharepoint.
Who are Sarah Hatch's colleagues?
Sarah Hatch's colleagues are Sarie Tocket Bean, Bernie Margolis, Sumit Kale, John Blogs, Emily Smith, Rebecca Green, Dakotah Robinson.
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