Sarah Hatch Email & Phone Number

Cleveland, Oh, Us

Westlake, Oh, Us

- Lead Professional Services Sales team across multiple industries and platforms- Manage the sale and delivery of diverse service offerings, including managed services, Agile solution delivery, and cloud migrations, to support the organization’s content management, intelligent capture, RPA, and open-source platforms.- Recruit, develop, and coach a team of consultants to effectively lead discovery, scoping, documentation, and negotiation efforts, ensuring alignment with the Hyland sales process and strategy. - Forecast professional services bookings across assigned verticals, holding executive-level accountability for meeting business expectations across individual delivery teams. - Oversee complex negotiations and serve as the primary escalation point for high-priority opportunities, ensuring smooth resolution and client satisfaction. - Drive margin-as-sold growth by optimizing resource allocation and offering strategies - Collaborate between sales and delivery teams, ensuring that Statements of Work (SOWs) accurately reflect customer needs while effectively managing and mitigating company risks. - Track and evaluate service sales metrics, pipeline, and forecasts to identify opportunities and implement strategies that drive revenue growth.

Westlake, Oh, Us

- Acted as a trusted advisor to customers and prospects, assessing their solution needs, recommending appropriate services, drafting Statements of Work (SOWs), responding to RFPs, and fostering relationships that support future growth in professional services. - Successfully led multiple complex, multi-project deals, including a significant services opportunity with one of Hyland's largest clients in the financial services sector. - Developed and introduced new professional service offerings aligned with industry trends and customer feedback

Cleveland , Ohio, Us

- Managed treasury relationships with large corporate clients fostering strong partnerships and driving business growth. - Conducted comprehensive needs assessments of clients’ operational processes to create strategic roadmaps for new services, products, and projects, including fintech platforms and traditional treasury solutions. - Collaborated with internal product and operations teams to ensure exceptional client experiences, guiding clients through service engagements and providing executive visibility and escalation support.

Cleveland , Ohio, Us

- Led the Accounts Receivable automation business within KeyBank’s Enterprise Payments division, overseeing solution rollout, pipeline development, and sales enablement to drive revenue growth. - Delivered executive-level needs assessments and solution demonstrations to clients, driving expansion of Core treasury offerings into AR automation within Key's B2B client base - Directed the Solution Consulting team, actively recruiting and coaching talent to ensure alignment with key business lines and enhance overall team performance.

Westlake, Oh, Us

-Collaborated with Hyland’s reseller channel to drive sales growth in the Higher Education vertical through targeted training programs, effective sales enablement strategies, and proactive pipeline management. - Developed and executed alliance and reseller strategies for the Higher Education vertical, identifying key partnership opportunities and enhancing existing corporate alliances to expand market reach. - Led comprehensive development initiatives, including customer discovery, design, implementation, testing, and training for scalable ECM and process automation solutions tailored to the higher education industry.

Westlake, Oh, Us

-Designed, facilitated, and continuously improved an interactive employee onboarding program for both technical and non-technical staff, successfully reducing first-year turnover by 50% and enhancing long-term employee engagement. - Led and mentored a team of trainers, providing strategic feedback on instructional design, presentation skills, and facilitation techniques, while offering advanced technical guidance to improve training effectiveness. - Evaluated evolving trends in software applications, the ECM industry, and workforce demographics, collaborating with cross-functional stakeholders to adapt and expand training programs that meet the organization’s shifting needs.

Chicago, Il, Us

-Provided application implementation support for internal ERP, Maximo, with focus on Accounts Payable. - Delivered implementation discovery, training, and documentation to manufacturing plants worldwide.

Bachelor’S Degree, Human Resources

Associate Of Arts