Lake Limerick Country Club, Inc. (LLCC) is a homeowners association with over 1,500 members. LLCC possesses their own private water system, maintain a semi-private nine-hole golf course open year-round, a publicly accessible lake, recreational parks, a private restaurant and lounge, a public cafe and golf pro shop and offers a banquet and meeting venue with catering and professional service staff. Within the multiple years I have been here, I have experienced and accomplished a vast array of the multiple responsibilities and requirements within the association's various departments. I have been a beneficial addition to each department in multiple different ways. I thoroughly enjoy displaying my artistic approach, my own photography and graphic design abilities through personally customized advertisements and creatively enticing promotions that benefit Lake Limerick's amenities. I have mastered all differentiating administrative responsibilities and contain the necessary knowledge and skills that are required in all aspects of a professional office atmosphere. I have the responsibility of being the Safety Committee Secretary as well as the Administration Department Crew Leader; requiring to develop and host monthly safety meetings, personally offer the employees a guarantee to address any safety concern or idea they approach me with management and requires to continuously model an ideal employee behavior. I am driven to advance my abilities and knowledge to ultimately possess and provide a skilful, professional approach to render all of my entitled tasks and goals. I strive to express my best efforts in all areas and practice to provide near perfection in all I am appointed to. I am determined to surpass the minimum requirements and ultimately accomplish the final goal with results beyond expectation. My many talents are bypassed and hidden behind my given title, as I have solely granted LLCC with much more reputable accomplishments beyond just paying their bills!

Provided excellent customer service complimented by my positive attitude and goal -oriented energy. I am dedicated to pleasing others needs and strive to assisting to accomplish their desires. I sincerely enjoyed these positions; working with the public, private club members and their guests progressively assisted my personality to be well-rounded. I worked to quickly adapt to the necessary skills and absorbed all the knowledge required in a food service employee. It was an honor to get a promotion of a permanent server position in the restaurant, from my hired position of seasonal banquet server with three months of employment at Lake Limerick. I handled numberous customers, memorized multiple orders at one time, managed my own cash till, mastered AccuPOS software, directly dealt with unsatisfied customers and mended the complaints solely, took courses on wine service, upselling, customer relationship management, safe food handling and alcoholic beverages service classes. I took these skills to my following career opportunity as a clerk and stocker, that quickly promoted me into a management position.

Freelance, Inc. is a part of the two electricity providers of Mason County; known as PUD1 and PUD3. Freelance, Inc. operates the after hours emergency outage incoming calls. Between both utility companies, there are approximately 40,000 residential and commercial accounts. My position was to answer incoming calls from concerned customers and aided supervisiors and crewmembers to the site of the outage. I was responsible of managing the crewmembers' schedule and recording the hours worked on site. Multitasking, quick customer satisfactions, relating directly location and meter or powerline pole numbers, promptly researching the causes and effects of the emergency at hand, communication through CB radios and a single phone line with a Que system. I completed charts and spreadsheets that obtained all information that was provided regarding the emergency. The charts were used to ensure the utility company's policies and procedures were kept record of manually and electronically incase a customer had a legal challenge. I was required to learn and follow the relevant FCC rules and regulations, as well. It was a highly pressing position to encounter constant incoming calls of upset consumers, kept an extreme low customer wait time in the Que; all the while I recorded necessary details, called the supervisor on duty, record the exact times of all employee call-in times, arrival times to the main utility shop, as well as arrival to the emergency's location and returning times. All information generated from these outage calls were recorded by myself, all calls answered by only myself, every employee's payroll depended on my detail orientation. It was very beneficial to add this experience to my abilities and conquer numerous challenges all of high importance and multiple various requirements and expectations. I resigned from this job because the unconventional hours of operation conflicted with fulltime job offer at LLCC.

I was hired as a cashier at Shelton's storeof discount grocery and gift stores known as Shop-n-Hop, but owned by J.J. Berry's Country Stores. My daily duties consisted of restocking the shelves, price merchandise and opening and closing procedures. Within the first months of my hiring date, I was promoted to Store Manager. I was the youngest, most inexperienced employee, complimenting the loyalty of my employment history. My tasks included to seek new employees, host interviews, manage all disciplinary and termination procedures. I discovered a significant amount of stockpiled merchandise that resulted from prior years poor management inside a storage room. After completely cleaning the area, I organized and marketed all profitable items successfully. This was a selfmade decision I took over almost immediately in my position. I was surprised with a sufficient bonus as well as personal gratification from the owners. I was in charge of scheduling, supplying break times, employee payroll advances and merchandise credit accounts. I had to track the inventory and decide prices of all products, that are randomly packaged and continuously imported pallets at a time. I controlled closing the cashand credit and safekeeping the main deposit and register amount. I had took it upon myself to better benefit the store in numerous ways. I was blessed with my first child February 28, 2009; I worked up to the day before. Admittedly, I lacked at my management responsibilities due to the domestic violence situation I was living in with my children's biological father. As a generous gesture of my personal well-being, the owners cut my fulltime hours- to only six per week. I apologized for rendering them and their business into this awkward situation. Sadly, I found it was in the best interests of my store's productivity, my employers and their staff to resign.