Sarah Hendrix work email
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Sarah Hendrix personal email
Hi, my name is Sarah Hendrix and I am accomplished and results-driven professional with comprehensive experience developing and implementing training programs to foster employee’s productivity and maximize organizational performance.Throughout my career, I have a proven track record of coordinating staff training and development, boosting employee’s performance, and developing training documentation. From my profile, you will note that I possess a unique skillset that is surely going to allow me to become a valuable member of your prestigious team.My area of expertise include:• Employee Engagement & Retention • Team Leadership & Supervision• New Relationship Building • Policies & Procedures Creation• Training Initiatives Deployment• Staff Training & Development • Continuous Process Improvement• Complex Problem Resolution• Cross-functional CollaborationI come equipped with a notable career of driving process improvements, streamlining process, and ensuring timely completion of tasks. With a skillset this unique and diverse, I am competent at designing and delivering training content, assessing organizational needs, and evaluating effectiveness of training initiatives. In addition to the above, I am capable of deploying suitable training solutions to improve employee’s engagement. I have a remarkable background of building, guiding, and motivating high-performance teams to achieve training objectives. My expertise lies in developing long-term relationships at all levels of management.I am passionate about cultivating culture of continuous learning and development.While others take pride in meeting all standards set before them: my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.Want to talk?Connect with me via private message, email, or phone! I am always excited in making new acquaintances.
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Sr Technical Account ManagerData Axle Jul 2023 - Feb 2024Dallas, Texas, UsActing liaison between the client, the account director, and the technology team. Maintain complete ownership of production account management along with day-to-day contact on the account. Monitor all business requirements for new functionality or changes to existing functionality and propose the best solution to the client. • Lead planning, gathering and documentation of business requirements including detailed process flows for any new functionality or changes to existing functionality (for minor to intermediate change requests.• Create/maintain documentation, including business requirements, process flows, change requests, status reports, data reports.• Deliver necessary updates and weekly status on projects and production status. -
Technical Account ManagerLivevox 2020 - Jan 2023San Francisco, Ca, UsIn my most recent role, I was entrusted with the task of reviewing open work order, support tickets, project implementation by conducting weekly check in meetings with assigned accounts. Ensuring allocation of appropriate resources, requirement gathering, and timely completion of tasks by monitoring status of all open items in Salesforce. Facilitating legal professional to approve DocuSign for product feature implementation by crafting Statement of Work (SOW).My accomplishments within this role are following:• Addressed entire matters specific to account by serving as focal point of contact.• Drove revenue growth by 5-10% per quarter via anticipation of client needs, resolution of problems, and provision of strategic direction by analyzing data. -
Manager Of Project CoordinationLivevox 2018 - 2020San Francisco, Ca, UsLeveraging exceptional professionalism, I was assigned the responsibility of keeping C-level and upper-management abreast with weekly internal project status by providing regular updates. Improving skills of new hires within business operations department by delivering knowledge-rich training. Contributing to attainment of departmental objectives by developing plans, policies, and procedures. Overseeing projects, discussing escalations, and coordinating team building and development by planning and chairing meetings with project coordination team on weekly basis.A section of my key contributions include:• Streamlined process by automating work order steps.• Achieved and surpassed OKRs year after year by managing talented team of 20 individuals.• Optimized training process, increased trainer productivity, and decreased training time from four to two weeks by developing training modules for new hires. -
Project Coordination SupervisorLivevox 2017 - 2018San Francisco, Ca, UsMy duties comprised of enabling delivery of high-profile projects within tight budgetary and time constraints. Crafting detailed reports to communicate project updates and status on weekly basis. Maintaining accuracy of work order by leading and directing high-performance team of 7-8 direct reports. Enhancing project coordination team abilities on work order and client response times by delivering continuous coaching. Fostering on time resolution of end users queries by answering user email and help requests in professional, friendly, and accurate manner.My key-contributions for this role are mentioned below:• Drove product enhancements and new product releases by developing training documentation and delivering training.• Ensured quick turnaround time on critical requests by cultivating internal relationships in different departments.• Uncovered inefficiencies in workflow and recommended robust solutions to client service management team.• Facilitated company to sunset server by reducing 200+ clients running old platform versions, leading to cost savings. -
Senior Project CoordinatorLivevox 2015 - 2017San Francisco, Ca, UsI was responsible for providing updates to C-level and upper-management weekly on status of client upgrades by managing upgrade process. Enabling effective client data management for 10-15 projects by using client trackers. Supporting team in completion of day-to-day tasks in timely manner by providing knowledge and resources. Improving customer satisfaction by displaying courtesy and strong interpersonal skills with all customer interactions.Within this role, I had following achievements:• Contributed to timely completion of projects by maintaining client communications.• Improved team productivity by delivering strategic guidance. -
Project CoordinatorLivevox 2013 - 2015San Francisco, Ca, UsI have delivered optimum services in enabling timely delivery of requests by tracking all open work orders. Developing understanding of new employees within the client services department by deploying new hire training initiatives. keeping clients informed with status of their requests via cross-functional communication. Ensuring seamless workflow by steering collaborative efforts with department managers, team leaders, and HR departments regularly. Acquiring potential candidates by conducting interviews, while carrying out reference and background checks on potential employees.Some of my key contribution are as follows:• Accommodated multi-client upgrades nightly by streamlining client notification and balancing setup load via implementation of upgrade process.• Fostered prompt resolution of technical issues by providing base level IT support to company personnel. -
StudentGeorgia Southern University Aug 2009 - May 2012Statesboro, Georgia, UsStudied Information Systems
Sarah Hendrix Education Details
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Georgia Southern UniversityEmphasis In Information Systems Enterprise Resource Planning
Frequently Asked Questions about Sarah Hendrix
What is Sarah Hendrix's role at the current company?
Sarah Hendrix's current role is Account Manager | Project Management | Training & Development.
What is Sarah Hendrix's email address?
Sarah Hendrix's email address is sa****@****xle.com
What schools did Sarah Hendrix attend?
Sarah Hendrix attended Georgia Southern University.
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