Sarah Hermann Email and Phone Number
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* Passionate, service-driven IT professional with 17 years of experience demonstrating strong attention to detail, excellent written and verbal communication skills, and exceptional technical aptitude.* Creator of clear, understandable technical content for audiences of all learning levels, with emphasis on developing content that delights the customer by anticipating questions or problems and proactively addressing them.* Proven record of exceeding expectations while acting as a part of multiple teams with a variety of responsibilities, and demonstrating strong collaboration across the organization.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 1
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Senior Technical WriterSalesforce Nov 2022 - PresentSan Francisco, California, Us
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Technical WriterSalesforce May 2021 - Nov 2022San Francisco, California, Us• Wrote and edited internal and customer-facing documentation for enterprise software operator and development audiences. • Collaborated closely with other writers, engineers, and stakeholders from IC to executive level.• Ramped quickly into a new career to provide high-quality documentation for multiple feature teams concurrently. Learned through deep technical training, mentoring from senior writers, and practical application of new skills over several release cycles.• Mastered a variety of content tools, including Git, Perforce, Markdown, Oxygen, Confluence, Google Docs, and Quip.
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Senior Technical Support EngineerTableau Software Jan 2018 - May 2021Seattle, Wa, Us• Served as liaison between technical support and Tableau Bridge feature team. Duties included: attending feature team meetings, reviewing technical specifications, sharing customer feedback and challenges, and identifying opportunities to improve the customer experience and supportability of the product.• Created high-quality technical KCS articles containing procedures, contextual, and reference information; also created internal troubleshooting training courses.• Acted as technical lead for new and existing teammates, providing training, detailed written feedback, assistance with technical questions, and review of defects for accuracy and thoroughness prior to submission to the development team.• Earned multiple promotions through consistently outstanding performance in metrics attainment, customer satisfaction, and continued growth of technical knowledge. -
Technical Support EngineerTableau Software May 2016 - Jan 2018Seattle, Wa, Us• Wrote clear, well-scoped defect reports and partnered closely with development engineers to investigate and solve product defects.• Created content for process documentation and internal trainings on new and existing Tableau features; reviewed/provided detailed feedback on existing content.
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Technical Support SpecialistTableau Software Jan 2015 - May 2016Seattle, Wa, Us• Clearly communicated technical concepts to customers and colleagues; documented solutions by creating new KCS articles, editing existing articles, or submitting modification requests to Content Experience team for external Product Help documents. • Awarded KCS SME recognition for mastery of KCS process and excellence in quality of written articles.
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Help Desk Team LeadOperational Research Consultants, Inc. Jan 2014 - Dec 2014Fairfax, Va, Us• Reviewed and rewrote internal help desk documentation, troubleshooting guides, and standardized reply templates for communications to customers.• Created instructional content for updated company websites, in collaboration with internal web developer.• Worked as a part of multiple teams and acted as first point of contact on issues requiring input/assistance from the help desk. -
Registration And Issuing AuthorityOperational Research Consultants, Inc. Dec 2009 - Jan 2014Fairfax, Va, Us• Documented user issues and resolutions through HelpSpot ticketing system.• Provided full lifecycle support for certificate process for digital certificates under ECA and ACES Public Key Infrastructure (PKI) programs.
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Sr. Technical AideGeneral Dynamics Information Technology May 2009 - Dec 2009Falls Church, Virginia, Us• Edited Performance Work Statement (PWS) and monthly financial reports for technical and grammatical accuracy; also proofread and maintained technical documentation and federal government proposals.• Wrote Monthly Status Reports (MSR) in accordance with government contract.• Performed federal government procurement activities, including technical research, obtaining quotes and preparing purchase orders. -
ProofreaderReznick Group Jul 2008 - May 2009New York, New York, Us• Edited financial statements (10 to 100+ pages) for accuracy, clarity, and compliance with company style guide in a fast-paced, deadline-driven financial office.• Trained other employees in proofreading processes.
Sarah Hermann Skills
Sarah Hermann Education Details
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University Of WashingtonCertificate In Professional Technical Writing -
Arkansas State UniversityEnglish
Frequently Asked Questions about Sarah Hermann
What company does Sarah Hermann work for?
Sarah Hermann works for Salesforce
What is Sarah Hermann's role at the current company?
Sarah Hermann's current role is Senior Technical Writer at Salesforce.
What is Sarah Hermann's email address?
Sarah Hermann's email address is he****@****orc.com
What is Sarah Hermann's direct phone number?
Sarah Hermann's direct phone number is (206) 633*****
What schools did Sarah Hermann attend?
Sarah Hermann attended University Of Washington, Arkansas State University.
What skills is Sarah Hermann known for?
Sarah Hermann has skills like Technical Support, Pki, Help Desk Support, Information Security, Healthcare, Computer Security, Network Security, Medical Billing, Hospitals, Federal Government Contracts, Billing Systems, Customer Support.
Who are Sarah Hermann's colleagues?
Sarah Hermann's colleagues are Hardik Jivani, Justin Wilson, Sangram Chandra, Greg Peszek, L'tesia Tomlinson, Raghav Suri, Mina P..
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