Sarah Hicks Email & Phone Number

Portsmouth, England, United Kingdom

I oversee all EMEA marketing strategies and initiatives used to drive brand awareness and demand across out target market.

Portsmouth, England, United Kingdom

As a Market Engagement Manager, I am responsible for executing new business strategies and campaigns for Mid-market level EMEA markets. Key skills required in this role are: - Creating engaging messaging that aligns with the strategy.- Generating new business leads for the company.- Monitor and measure the success of marketing campaigns. - Problem-Solving- Great product knowledge

Portsmouth, England, United Kingdom

As a Senior Social Connections Specialist continued the work I carried out as Social Prospecting Executive but through multiple channels. I learned to plan and implement various in-depth strategies, gained skills in copywriting, and improved time management as this was a much faster-paced role.

Portsmouth, England, United Kingdom

It was my responsibility to help find companies that Lead Forensics would be a valuable tool for. This was completed through the use of LinkedIn using various search techniques and strategy skills. Excellent communication and rapport skills were essential alongside problem-solving and great product knowledge.

Portsmouth, England, United Kingdom

As a Data Operations Administrator, it was my responsibility to update the CRM with new prospects carrying out web-based research and analysis to check the quality of the data being processed. Ensuring that comprehensive processes were fully adhered to. Tasks had to be completed within a short SLA so time management and decision-making skills were essential.

Portsmouth, England, United Kingdom

In this role, I worked doing web-based research and analysis for the business-to-business market, using reverse IP tracking to identify anonymous B2B visitors to clients' websites. It required exceptional attention to detail whilst working in a fast-paced environment to adhere to comprehensive processes and maintain an up-to-date knowledge of new process updates.

Portsmouth

• B2B calls to resolve broadband issues• Excellent telephone manner and organisational skills. • Updating and sending reporting for the client. • Developed and delivered regular team briefs to the department.• Involved in launching the new Reward & Recognition scheme.• Organised and delivered training for new recruits.• Helping assist manager’s coach and mentor under performers. • Investigating complaints through call listening and completing transcripts.• Supporting management for late shift cover.• Having the knowledge and experience to provide ongoing floor support.• Inbound customer service calls. • Proactive in finding solutions for customers/engineers. • Regular contact with team managers in the field. • Confident in dealing with customer conflict over the phone.• Complaints handling management.