Sarah Hilty, Mba Email and Phone Number

Knowledge of Issue view-ticketing system used to provide support to customers. Evaluates, analyzes, and creates system documents required to fix customer problems. Works with clients to create customized web portals that maximize customer utilization and client satisfaction.

SAP Super User- Implemented SAP to operating business, Worked with business leaders to understand and document the complete business cycle. Created and provided training on SAP roles, manuals, and curriculum company-wide. Crafted major business processes. Responsible for data management, security testing, and daily troubleshooting. Customized SAP transactions to better fit company. Proved out specialized roles.; Supported several aircraft teams including parts management, over and above processing, ops plans management, prioritizing action tracker management, sourcing parts to aircraft, creating and managing internal repair plans for aircraft.Material Planner-Created and maintained customer relationship for procurement of parts, project plan management, and complete customer satisfaction. Assisted aircraft in finding and procuring parts by need date, pushing buyers to improve need by dates, looking up parts information in tech manuals, Fed log, Haystacks gold, SAP and several other parts trackers.Parts Evaluator- Responsible for data input of serviceable parts into SAP, preserve and protect parts using proper tools and chemicals, looking up parts information in technical manuals, working with engineers to get ops plans created to repair parts, offloading parts to vendors for repair, tracking parts, tagging and storing them while abiding by all government requirements.Planning and Control Clerk-Creation and management of Manpower database. Coordinating manpower needs per aircraft, and contract. Used E-verify to verify employees’ condition of employment, managed capacity planner, a complex spreadsheet that tracked aircraft and the man power needs of company, scheduled and hosted events for company including three delivery ceremonies. Plan meetings, and work through Corrective Action Reports.