Sarah Hindmarsh Email and Phone Number

Dealing with queries via email from students, lecturers, other support colleagues throughout the universityManaging information and work submission areas on VLEs (Minerva)Using bespoke software to perform timetabling, including the resolution of timetable clashes and venue issues (Syllabus Plus)Using bespoke information management systems to produce reports and retrieval of information (Banner)Quality assurance and management of website data through bespoke software systems (Banner)

Attending reception, answering desk queries from patients and following safety protocols regarding visitorsLocating medical records and retrieving these from storage, using programmes such as excel, as well as bespoke database software PARIS, and the storage company websiteMaintaining an archive library ensuring that records are alphabetical and stored correctly, as well as following confidentiality protocol regarding medical recordsFollowing personal development protocols, ensuring that training is undertaken as required

Learned to deal with challenging behaviours that can arise when working with SEN children and how to resolve difficult situations, including maintaining a professional mannerDeveloped effective communication and rapport with both staff and students in order to create the most efficient working environment, including both verbal and written methodsWorked with sensitive information disclosed to essential members of staff and ensured the privacy and confidentiality of this informationUndertook some administrative duties to ensure the effective working of the department, including exam preparation for students

Increased my efficiency with typing, ensuring that whilst work was completed quickly, it was also completed accurately.Discovered ways to effectively deal with mistakes, made by both myself and my peers, in order to ensure reports released to the client were without error.Gained an understanding of bespoke software used within the industry, and adapting my current computer literacy to encompass new programmes.Learned the importance of effective and rapid communication between colleagues both within the company and externally, in order to produce work to the highest standard and create a productive working environment.

Further developed effective time management and prioritisation skills to clean all areas to a high standard within a small time frame.Learnt skills of organisation with regards to colour co-ordination of equipment for particular areas.Respected the need for privacy in a cleaning role, ensuring that toilets and changing rooms were empty prior to cleaning.

Developed experience with children with learning difficulties, and learnt to tailor my assistance to the particular needs of each child.Assessed realistic goals for each child in regards to work during a lesson.Worked with children with lower language capabilities, having moved from another country, thus adapting my language to an appropriate level.Gained knowledge of security systems used within schools, such as signing in and out procedures, and high risk students.Refreshed knowledge rapidly of course content in order to aid children after not previously, or not recently, covering the content.