Led a fleet of drivers to supply goods to businesses across Warwickshire. Responsible for upkeep of documentation within the branch and destruction of information in compliance with GDPR.Ensured all deliveries were made within the customer's preferred time window. Resolved customer queries both online and via phone call, scheduling deliveries with replacement items if any were below standard. Managed delivery drivers' days both on the road and once they had returned to the home branch. Was in-charge of re-routing deliveries if any issues occurred.

Responsible for customer satisfaction, ensuring businesses across Warwickshire remain supplied with relevant goods. Often respond to consumer queries regarding product information and supply.Frequently handle high-value goods, such as tobacco, and ensure their security while restocking.

Act as first point of contact with customers entering the branch, providing assistance where necessary, and managing incoming phone calls from both suppliers and patrons. Gained experience using MIDAS (sales management software) and in customer satisfaction.

Worked as part of the design, playtesting and marketing team on two internationally sold Wargames: 7TV Fantasy and 7TV Dracula.

Worked as an assistant on a temporary contract, setting up the Electronic Proof of Delivery System (EPod) for Rexel. Managed a database, programmed & distributed equipment to various company branches, and ensured all data submitted was accurate.

Provided customer service in a high-pressure environment. Handled high-value products, such as tobacco, and ensured that stock was kept at adequate levels

Worked as poetry editor for a student-led magazine, managing submissions for the 2019 edition of the magazine.