Sarah Hussein Email & Phone Number

Ottawa, Ontario, Canada

Provide clinical counselling services on a global scale, in both English and Arabic languages, including telephonic support, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality and adhering to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate. Provide clinical case management, structured telephonic counselling, applicable resource referral and short term counselling as needed.

1355 Bank Street, 3Rd Floor

Responsible for the provision of intake, assessment and counseling services to youth and families per program demand, including:⭕️Adhere to Choice and Partnership Approach (CAPA) system requirements⭕️Adhere to Feedback Informed Treatment principles and requirements⭕️Deliver individual, family, group, intensive services to clients of the agency in line withprogram demands⭕️Perform case management functions which may include using an integrated plan of care process⭕️Complete approved screening tool with clients⭕️Assess client need for and recommend when appropriate additional resources or multi-disciplinary support for client⭕️Support clients to identify counselling goals & strategies for goal achievement.⭕️Utilize recognized interventions to support client in the achievement of established goals⭕️Advocate with and on behalf of client as required⭕️Attend and participate in individual supervision & peer group supervision⭕️Participate in training to ensure ongoing development of skills and abilities –including YSB required training⭕️Ensure both electronic and physical client files remain current within establishedguidelines/policies & procedures.⭕️Meet standards defined in Youth and Family Counselling Services Procedural ManualPolicy and Procedures Manual⭕️Contribute to program and services development and evaluation.⭕️Ensure timely submission of all administrative work in accordance with YSB practices⭕️Collaborate and network with community agencies as appropriate and as requested

Ottawa, Ontario, Canada

▪ Provide supportive and crisis intervention, conduct assessments, offer housing assistance, and develop a plan with youth▪ Engage youth, create and promote opportunities for youth to take leadership roles▪ Register clients in programs, refer and collaborate with other community services and providers▪ Ensure timely sensitive submission deadlines of all administrative requirements▪ Provide workshops, contribute to program and services development and evaluation▪ Complete all administrative work related to position, ensuring details are recorded, dated and filed electronically, as well as in paper format

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Employment Counsellor ▪ Ensure high standards of service delivery, provide ongoing support to clients, employers and volunteer language trainers▪ Manage caseloads, assist clients with job researches, participate on internal committees and working groups▪ Provide direct one-on-one support to clients/families in a client-centered manner and coordinate volunteer language tutors▪ Develop and deliver pre-employment workshops for clients on Canadian Cultural Workplace, Workplace Rights, Health and Safety ▪ Secure employment with ongoing retention and HR supports for both clients and employers▪ Negotiate placement incentive agreements with employers and job seekers, promote activities and client recruitment events, outreach to clients and employers for further opportunities▪ Establish and maintain relationships and partnerships with employers, ensuring placements which provide safe and appropriate opportunities which comply with legislations and meet program requirements as per funding

Ottawa, Ontario, Canada

▪ Provide supportive and crisis intervention, conduct assessments, offer housing assistance, and develop a plan with youth▪ Perform all administrative work related to the position, keeping all records and files organized and secured▪ Register clients in programs, refer and collaborate with other community services and providers▪ Provide information, education, consultation to clients and resolving any problems▪ Assess an identify immediate and long-term needs of individuals▪ Provide risk assessments, interventions, assistance and support to resolve any emerging issues▪ Experience in compiling, inputting and reporting information on database▪ Managing agendas, scheduling and organizing meetings/teleconferences, collating meeting file folders and procuring office equipment supplies▪ Connecting clients to needed resources and provide support to meet the goals stated in a mutually developed case plan.▪ Provide access to qualified and consistent psychosocial supports.▪ Facilitate problem solving in situations with linguistic and/or cultural barriers.

959 Wellington Street West

Settlement and Integration

Ottawa, Ontario, Canada

▪ Help perform initial assessment, recruit and deliver orientation and training sessions for clients▪ Help organize, set-up and deliver orientation sessions for Volunteers as needed▪ Help identify matches and conduct introduction sessions in Friends of the Family program▪ Organize social, recreational & networking opportunities for participants▪ Maintain database for the purpose of detailed client activity and outcome tracking▪ Participate on internal committees and working groups as required

Greenbank, Ontario, Canada

▪ Managed cash till daily and distribute updates to technicians at the end of the day/night, offering staff support.▪ Met the demands of a fast-paced environment by using good judgement and multi-tasking.▪ Answered a multi-line phone system, assisting clients with questions, scheduled appointments and handled rebooking and cancellations.▪ Organized files for all clients, adding new information, preparing documents pre guest arrival.▪ Provided excellent service, owning all requests and complaints; resolving issues immediately and following up to ensure guest satisfaction and rebooking.▪ Maintained a high level of product and service knowledge.

Ottawa, Ontario, Canada

▪ Provide intake and needs assessment to Government Assisted Refugees (GARs)▪ Offered interpretation and translation services from Arabic-English and English-Arabic▪ Deliver crisis intervention, short-term counselling, orientation and referral services to all our clientele▪ Incorporate the client’s cultural preferences and culturally relevant healing practices taking into consideration the cultural changes and their impact to aide clients with their integration into their new society.▪ Intensive housing case management, finding appropriate properties for families to accelerate move out time from shelters into homes, reviewed properties and lease agreements, ensured proper steps were taken to move in▪ Promote appropriate programs and workshops, communicate, consult, and collaborate with community health professionals in providing counselling and services to clients and their families

Master'S Degree, Counselling Psychology

Bachelor Of Arts (B.A.), Psychology