With more than ten years of experience in Account Management, Operations, Project Management, Recruitment, and Marketing, I possess a broad skill set to benefit any business. I have partnered with clients across diverse industries, including Health & Fitness, Sports, Technology, TV, Film, Radio, and Magazines, among others.I have a passion for organisation, operational processes, project management, administrative tasks, and recruitment. Throughout my career, I’ve been fortunate to engage in work that I truly enjoy.Drawing from my expertise and passions, I have developed a service designed to handle the tasks you don't have time for, allowing you to focus on expanding your business.www.sarahilesva.cominfo@sarahilesva.com

RWS is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations.We work with 90 of top 100 global brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide.

This role sits within the B2B Operations division of a ‘start-up’ private COVID testing business undergoing rapid growth in a short period of time (going from 1 client in June 2020 to 300 clients June 2021. The role of Client Account Manager has been at the forefront of operations which includes working directly with production H&S/Covid departments to organise, advise and assist with PCR testing to ensure the safety of all involved. I understand the importance of keeping a production on schedule and to maintain the budgetary requirements that are unique to each production. Being in this role has allowed me unique access into the workings of production teams and the importance of each role and responsibility within the production. I have assisted with the coordination and testing requirements for ATL crew in attending the BAFTAs as well as working on the below productions:• Enola Holmes• The Rig • Treason • Shetland • Birchanger This role is responsible for overseeing delivery of Cignpost services to high profile clients from confirmation of contract through to closure, being first port of call for client enquires and working with other Cignpost divisions to ensure correct infrastructure and facilities are in place to meet the deliverables. I also worked closely with everyone in the B2B Operations department, helping to ensure things are running as the need to be in the background, enabling us to provide the best possible service to our client. This has given me some fantastic operational and events experience, as setting things up for clients works in a similar way to setting up and running events.

Internal Recruiter duties:· Responsible for full recruitment life cycle including: sourcing, screening, interviewing and placing top-quality candidates across a variety of positions across the UK· Work closely with the HR team to develop and execute recruitment strategies aimed at generating proactive candidate flow to add to our pipeline· Build compelling job descriptions, advertise them on appropriate channels/job boards· Identify candidates by utilising multiple strategies including: LinkedIn, job boards, social media, and networking· Liaise with and manage external recruitment consultancies· Ensure recruitment systems are updated with relevant information to produce reports for management on recruitment timelines & quality

Wave Consulting are a specialist accounting and ERP solutions provider, Wave aim to provide solutions based solely to address specific business requirements, avoiding excessive complex designs, and paying due regard to the return that clients can expect to make on their investment in business systems. Business Development Manager duties: · Set and define Sales Business Strategy and Annual Sales Budgets for the company· Build pipeline of new clients to contact · Contact clients through cold calling, LinkedIn and Hubspot campaigns· Achieve and surpass team sales target· Attend prospect and client visits to ensure the company maintains a high level of service· Drawing up and negotiating contracts· Work with all areas of the business to ensure continuity on client projects· Provide KPI reporting when required· Create and schedule all social media activity for each month· Create and post blogs for each month· Work on relaunching company website ensuring that all content is relevant, laid out well and that everything works as it shouldRole was made redundant due to the pandemic

Gradian Systems Ltd provide Technology Solutions, Consultancy and delivers world class support using hand-picked technologies within the areas of Messaging Security and Compliance. They concentrate their work in the areas of Mail, Web and Endpoint around a Data Centric (DLP) practice.· Identify, grow and nurture major sales opportunities, schedule and attend appointments with prospects, deliver accurate forecasting and continually develop my sales pipeline· Engage with prospective clients to understand their security challenges and requirements· Work with our in-house consultancy team to scope the client’s requirements into engagements· Drawing up and negotiating contracts· Create proposals and support tender responses where appropriate · Ensure engagements have been booked in and that the work has been delivered and that clients are happy with the quality of the work· Develop and implement an appropriate sales strategy to meet agreed new business revenue and sales targets· Retain and manage all account wins · Collaborate with channel partners · Develop deep relationships internally and externally

The IN-SYNC Group is a forward-thinking business that constantly drives product innovation through the development of technology and their people. They have built a business with a unique set of products and services aimed specifically at the self-employed sector primarily working with construction and logistics clients.This role requires me to work with some of the biggest clients the business works with. I am responsible for developing, maximising and maintaining long term relationship with these clients in order to enhance client satisfaction, client retention and company sales.Responsibilities included:· Providing a high level of service and managing my client’s relationship with IN-SYNC with a view to growing the business· Meeting sales and financial targets as set by my Director, working to and exceeding KPI’s set out at the start of each quarter· Arrange and attend meetings with clients nationwide to discuss their current portfolio and assess areas for potential growth· Build partnerships with clients, collaborating to create campaigns in order to increase account size· Ensure a robust pipeline of business is in place to ensure consistent flow of revenue for the business · Recognise, create and utilise all opportunities to promote the Group; identify cross-selling opportunities for IN-SYNC products and communicate this with the Internal Sales teams· Plan and prepare presentations and proposals to clients· Undertake all necessary administration tasks daily, helping to ensure clients receive a quick and reliable service and other departments can achieve targets· Work together with other departments to identify any process improvements and improve standards, efficiency and profitabilityRole was made redundant due to the pandemic

This role was something new for IN-SYNC and was a great challenge to take on, I had to put in place a lot of new processes within IN-SYNC which meant building internal relationships very quickly. Responsibilities included:Digital Business Development Manager duties: · Specialising in project management on multi-platform campaigns· Responsible for bringing on and nurturing partnerships to generate revenue· Setting up the process for Digital Partnerships throughout IN-SYNC, working with the relevant departments to get this done, including; setting up contracts, the technical process and the sales cycle each partnership will go through· Working with current clients and looking at how a Digital Partnership can benefit them· Building a strong pipeline of new clients and taking each client through the sales process, working through any challenges faced throughout this· Working closely with the Marketing and E-Commerce team when bringing a new client on, putting together bespoke marketing strategies for each partnership· Consistently hitting activity and revenue targets set for me by my Sales Director. · Product Owner of IN-SYNCs app for the self-employed called LOGIT-IN, this involved acting as the primary liaison between our development team, the rest of the business and our partnerships.

Lynx Recruitment is an established permanent, temporary and contract recruitment consultancy operating in the heart of the Thames Valley. They combine 'best practice' recruitment techniques with the speed of web-based technology to help them deliver a professional and honest service to both candidates and clients. Responsibilities included:· Covering the recruitment of professionals ranging from Marketing Executive to Marketing Director and within that, specialist areas such as SEO, PPC, Paid Search, Social Media e-Commerce and CRM· This was a 360’ recruitment role which saw me managing the whole recruitment lifecycle; generating new business, consulting both candidates and clients, sourcing/ scheduling interviews, creating content and managing my own day· I generated new business from the start of my role here, signing terms with a variety of new clients· Scheduling and attending both Client and Candidate meetings, tailoring my approach to suit individual needs

Venntro Media Group is the company behind the award-winning software as a service platform White Label Dating. Founded in 2003, White Label Dating empowers brands, marketeers and affiliates to power their own fully branded online dating sites. During my time in this role I worked my way up from working with partners that were new to the business to working with Media Partners such as Global Radio, Bauer Media, ESI Media, Celador Radio, various celebrities and many more.Responsibilities included:· Compiling marketing plans with my clients in order to attract their target markets in the most cost efficient way and accelerate the growth of their accounts· Manage partner relationships, in a professional manner and adapt approach depending on partner needs· Managing large budget online marketing campaigns, advising on SEO, Social Media Google PPC, Ad Networks, Content Marketing, Affiliates and Google Analytics.· Writing new and engaging content for my portfolio of clients to fit in with their brands audience· Advising clients on website layouts to increase revenue and client base, including working with html coding· Liaising with prospective new business opportunities while exploring business risks and benefits· Negotiating incentive schemes that will aid in the partner's marketing strategy while also ensuring a positive return for the business· Conduct consultative meetings with partners, face to face and over the phone with set objectives in mind that will aid in portfolio and business growth· Drawing up and negotiating contracts

Responsibilities included:· Technical control of the dating agency’s website content· Marketing the attraction of new members and processing membership· Assisting new members with creating their online profiles· Helping existing members maintain their online profiles· Ensuring all members’ profile moderations adhere to company policy· Assisting with advertising promotions for the company

During my time at Ted Baker I was supervising the day to day running of the menswear department and implementing ideas, point of sale, team morale and customer experience to ensure the store’s success. Responsibilities included:• Supervising a team of 20 members• Delivering and monitoring staff daily, weekly and monthly targets• Setting challenges for staff to keep them motivated and ensure they achieve targets• Merchandising the shop floor according to company guidelines• Preparing weekly management reports• Managing stock including intake, stock levels and warehouse return

Working at Heathrow airport, the busiest of Europe’s airports, was fast paced and no two days were the same. My ability to multitask, manage expectation and empathise with disgruntled clients lead to me being a highly valued and successful agent and team leader. Responsibilities included • Extensive and intensive top-class Customer Service.• Understanding of multiple check-in systems and carrier programs.• Managing departing and incoming flight concierge – i.e. ensuring staff were at the gate at correct time.• Training all new starters across all processes and ensuring policies standards were maintained.• Coordinating staff, writing shift reports, ensuring company and airport security policy was adhered to. • Managing overbooked flights, passenger upgrades, standby situations and passenger numbers.

Responsibilities included; · Provide an excellent Customer Service to all customers and resolving any conflicts with customers· Check-in passengers and assessing any special needs/requirements and take appropriate action· To ensure that all applicable document and security checks are carried out· Assist passengers at check-in Automats · Escorting passengers needing special assistance to and from gates· Meeting flights and assisting inbound passengers· Setting up computer equipment for flight departures at required gates· Process passengers through the gate room by appropriate procedures· Ensure correct number of passengers are onboard and take appropriate action for missing passengers· Print lists and complete paperwork as required by customer airlines