Sara Hernandez Email & Phone Number

Remote

∴ Facilitated problem resolution regarding benefits and continuous customer satisfaction∴ Maintained proficiency in select divisions to promote new and existing services∴ Exceeded standards for Key Performance Indicators set for productivity and quality ∴ Provided prompt and courteous customer service ensuring needs are met with the first call

Houston, Texas, United States

∴ Recorded all transactions promptly, accurately and in compliance with bank policy∴ Presented opportunities to build wealth, protect income and mortgage, depending on need∴ Provided excellent customer service while maintaining member transaction confidentiality∴ Took on several duties outside of roleo Maintained ATM custodial duties, workflow scheduling.

Texas, United States

∴ Performed specialized tasks such as preparing cashier's checks and personal money orders∴ Explained and promoted bank products and services to members∴ Identified customers, validated and cashed checks∴ Recorded all transactions promptly, accurately and in compliance with bank policy∴ Balanced currency, cash and checks in cash drawer at end of each day

Texas, United States

∴ Extensively trained new and existing employees∴ Maintained up-to-date knowledge of product and service changes∴ Investigated and resolved customer inquiries and complaints in an empathetic manner∴ Completed stock orders and managed inventory levels∴ Established strong vendor relationships to maintain and support the business∴ Assembled promotional.

Texas, United States

∴ Resolved customer complaints in a professional manner ∴ Prioritized shopper satisfaction using stores loyalty rewards program∴ Answered customer telephone calls promptly and in an appropriate manner∴ Stocked and replenished merchandise according to store merchandising layouts∴ Operated a cash register for cash, check and credit card transactions with.

Texas, United States

∴ Determined customer needs by asking relevant questions and listening actively to responses∴ Priced merchandise, stocked shelves and took inventory of supplies∴ Used time efficiently when not serving customers by cleaning out immediate areas ∴ Cleaned and organized the store, including the checkout desk and displays