Sarah-Jane Finlay Email and Phone Number

Oversee the daily operations of the service department, clean up department and the BDC.The operation of the high volume used cars within service department, and the excruciation of the used car process.Planning of future growth for teams on the Express Lane up.Implement quality standards for TechniciansImplement Service Policy and ProceduresProvide regular feedback and recognition to employees.Stay up to date with all Ministry Standards and RegulationsMonthly audit of parts departments & service expenses and profits, analyze and make changes where required.Manage Wi Advisor and the operation of it.Manage Operation of Mopar Express Lane.Forecasts for both Parts & Service Department.Interview, hire, and review requirements, expectations of all policies and procedures that will apply to the hired position.Coach the staff, keeping a positive attitude. Review our Pillar Integrity.Discipline /Dismissal of employee.Register Apprentices with the Ministry/ Health and Safety Chair.Scheduling of all staff and shifts/payroll bi-weekly.Oversee the execution of training levels for technicians and staff.Contacting DSM and other Reps for services as well as approvals. Work within the guidelines of Warranty.Review all work orders for process add-ons, goodwill and or missed opportunities.Monthly Specials/ Advertising / Rapid ReconMaintain all service equipment, hoist compressors, special tools and tool room up to date and operational.Maintain equipment related to building for clean-up and service, including doors, heaters, lights and car wash.Schedule snow plow service where required and ensuring staff are completing snow plow logs.Training of Service Advisors, mentoring and enforcing the company’s’ workflow process.Bid on city accounts for parts & service and implement process for these vehicles.Arrange co-op students from local high schools, monitor, coach, update teachers and perform performance reviews.

Write up,determine customers needs,follow through and draft estimates. Exceed above average NADA guide lines and internal sales targets.Organize and Run Car Care Clinics.Review maintenance history and warrantyConfirm and update required information.Complete open and close Procedures.Invoicing, process cash and payments.Contact tech line and FCA training Prepare and Scedule work orders and parts follow up .Purchase orders liaison with insurance companies and sublets .Holiday and technicians school scheduling.Design and implement maintence schedules,and Service price guides.Shop safety Inspection,Health and SafteyWarranty Administrator, tower operation and dispatchReview and understanding of Chrysler's customer promoter score and service index. Sales of Extended Warranties,price merchandise and set up displays .Respond to enquiries, concerns,and or challenges.Log and Review with Manager comebacks and comeback logs.Motivate Service Team, Interview train,supervisor, and support staff.

Service Advisor

* Fixed Ops Advisor * Present Car Care Clinics* Present Retention Clinics for New Car Customers*Writing Scripts and messages for Service Customers *Training programs for Service Advisors and BDC *Reporting on best practices around Service Appointments. * Retention for Tire Season for Fixed Ops.

Service Advisor