Oversee the dynamic prevention programming for the oldest and largest rape crisis center in Pennsylvania. Support a team of educators and outreach specialists providing prevention supports to students (K-12), parents and caregivers, higher education institutions, Philadelphia businesses and nonprofits, and the community at large.

Instruct and co-facilitate Organizational Development required course, Systems Literacy, for students seeking masters degrees and/or professional certification. Certified by Barry Oshry as a When Cultures Meet presenter/facilitator and annually share this workshop with professionals, faculty, and students at PCOM.

Oversee the education and training programs and provide strategic direction to the prevention efforts at A Woman's Place. Design and develop program curriculum, secure needed resources for implementation, ensure programs progress towards organizational vision. Work in partnership with all departments in organization to be responsive and anticipatory of community needs. Supervise staff and volunteers in the program and serve on AWP leadership team.

Manages and coordinates 2 Emergency Safe Havens (homeless shelters) and Transitional and Community-Based Services Programs, ensuring continued supportive care in accordance with the mission and vision of Women Against Abuse, a non-profit dedicated to breaking the cycle of relational violence. The Client Services Director develops, directs, and evaluates all direct service related residential, transitional and children’s education programs and services to achieve program objectives; Provides direction, guidance and administrative supervision of program staff and assigned volunteers; Ensures on-going training, development, evaluations of direct reports and program staff in accordance to agency standards; Assists the VP of Program Operations in long-range, short-range and strategic planning for emergency residential services and programs; Assist with the creation and implementation of operational policies & procedures; Ensures the maintenance of all client records according to Agency standards and external regulations; ensures the appropriate and timely filing of externally required reports; Evaluates programs for effectiveness; makes necessary corrections to improve the quality of services; Creates and implements operational policies for residential services; Provides supervision to managers and supervisors to direct reports; Establishes performance guidelines and evaluates performance; Provides training and corrective action as necessary for performance improvement; Develops and oversees annual staff training plan for the programs staff, including orientation, basic 45-hour domestic violence training and participation on other health and safety topics; and Represents the Agency on external committees and at functions, Agency reviews, and other events, as needed with the goal of increasing the Agency’s visibility and leadership role within the community.

Developed, assessed, implemented, and monitored two and five year transitional housing programs in Philadelphia non-profit agency serving formerly homeless individuals and families.Supervise all professional and paraprofessional staff employed in the Social Services Division (approximately 10 staff members). Recruit and supervise tenant and university interns in the Division (approximately 4 annually).Plan and convene bi-monthly social services staff meetings along with weekly/biweekly review of all individual staff files, caseloads, schedules, and performance expectations.Participate in monthly Senior Management Team Meetings.Prepare quarterly department service delivery reports for Executive and Deputy Directors.Assess and develop evaluation tools for all transitional housing/social service programs, so as to remain in compliance with all private sector foundation grants and government contracts. Review and promulgate a quarterly income and expense analysis for all social service division cost centers (approximately $260,000 annually). Participate annually in agency wide budget preparation and submission.Coordinate the development and distribution of annual community resource directories for adults and youth within the Dignity Housing program.Serve as a liaison for the agency at government funding meetings, policy forums, coalitions, alliances, associations, and community partnership events.

Designed and implemented programs for children, youth, and families addressing their social and developmental needs as it relates to their former homelessness and histories of substance abuse/domestic violence.Assessed and developed evaluation tools for two year transitional housing/social service programs, so as to remain in compliance with all private sector foundation grants and government contracts.Collaborated with Fund Development Division to secure, evaluate, and maintain funding from numerous charitable and government entities.Managed program budgets, exceeding $150,000 annually.Supervised staff of 7 employees; , student interns, and as many as 10 community volunteers.Coordinated and facilitated intake/outreach orientations and forums for tenants, staff, and other area service providers.Participated in management team meetings and facilitated weekly staff meetings at site.

Provided case management supports to families with substance abuse and/or domestic violence backgrounds.Provided referrals to women and children to address the developmental, educational, social, and behavioral issues confronting Dignity Housing's families.Coordinated special events, such as African American History Celebration, Holiday Party, and Annual Tenant Graduation ceremonies.Supervised staff of 3 youth employees and as many as 6 community volunteers.

Designed and implemented educational, social, and cultural programs for at-risk children ages 5-18, including an after-school program for elementary and middle school students, an internship program for teens, and community service outreach activities.

Managed bookstore in one of nation's largest retail malls.Supervised as many as 10 employees- responsible for addressing employee concerns, training new staff, drafting weekly schedules, and recommending staff for internal promotions.Promoted and maintained high customer service standards.Coordinated special events for the store, i.e. book signings, children's activities, annual inventories, and audits

Fostered and supported responsibility and accountability of academically, socially, and economically at-risk middle school students (grades 6-9) in the Newport, RI public schools.Motivated students to achieve academic success, coordinated additional educational support services with school administrators.Advocated for students' physical/social needs with schools/health care providers.Designed and implemented an academic support group for 9th grade students.Maintained client records and case management documents.