- Proficiently maintain and update customer accounts using Salesforce and Appian.- Process transponder lease requests for Transponder Equipped vehicles and Personal leases, effectively using email and live chat for streamlined customer service.- Demonstrate exceptional multitasking abilities by supporting a high volume of customers through live chat, email/correspondence always portraying a positive image of 407 ETR.- Act as a product expert, efficiently resolving multiple live… Show more - Proficiently maintain and update customer accounts using Salesforce and Appian.- Process transponder lease requests for Transponder Equipped vehicles and Personal leases, effectively using email and live chat for streamlined customer service.- Demonstrate exceptional multitasking abilities by supporting a high volume of customers through live chat, email/correspondence always portraying a positive image of 407 ETR.- Act as a product expert, efficiently resolving multiple live chats concurrently.- Maintain detailed records of customer interactions, transactions, comments, and complaints.- Provide valuable administrative support to the customer operations team.- Consistently met Key Performance Indicators (KPIs) to ensure customer satisfaction and operational excellence.- Stay up to date with company policies, procedures, job aids, and participate in continuous learning sessions. Show less

- Provide extraordinary customer service by promptly and accurately responding to inbound phone servicing inquiries from existing customers using American Express tools and systems- Adding incremental value on each and every interaction with our customers and increase customer loyalty- Responsible for evaluating and analyzing account information while recommending tailored solutions to small business owners

Holland America Line Cruises and Princess Cruises - Dawson City, Yukon - Housekeeping Management - Creating memorable moments for guests by providing them with great customer service. - Awarded Employee of the Month (August 2019)

-Completed rotational duties throughout the company from HR, marketing, operations and accounting.-Researched and collected data regarding processes and business operations that ultimately went into the employee training manual. - Researched and edited done for online and paper catalogues.

Daily Banking - Made cash transactions (bank withdrawals, bank deposits, deposit cheques & wire transactions) - Credit Card reconciliations - Monthly reconciliations for the companyData Entry - Excel & Accounting Software (Accpac) - Collected and sorted invoices and cheques