• Coached athletes of varying ages in skills needed to excel in volleyball by creating drills specified for each position along with doing what is best for the team• Organized practices to be productive so athletes could maximize time in practice along with keeping a fun, safe, and enjoyable environment• Identifying individual needs and created relevant tips for the athlete to be successful

•Collaborates and communicates with internal and external partners to resolve inquires and create new processes •Assists in monitoring team is staying within compliance of regulatory standards •Completes assigned projects and triages work through appropriate channels•Acted as interim supervisor during a leader’s leave of absence

• Managed appeal requests in which coverage denials have proceeded to first or second appeal level according to the member's policy• Analyzed the appropriateness of contractual determinations, compliance with the process and policy, and provide recommendations on upholding or overturning prior decision• Prepared and presented documentation of the member history, application of rules, compliance with policy and the benefit determination process for internal hearings, written reconsideration's and external reviews• Participated in tracking and trending of data uncovering root causes for over-turns and implementation of improvement plans

• Acted as a liaison between members and other internal departments to resolve issues • Complied with the Department of Commerce and NCQA administration rules, regulatory and accrediting agency turnaround times • Managed member expectations and determined the appropriate service required while weighing member expectations, organizational procedures, regulatory guidelines and potential liability to the organization

• Assisted members of all ages in finding solutions or answers they request in a timely manner with positive customer service skills• Performed as a team with other representatives alongside the member to solve outstanding issues and following a specific timeline• Worked efficiently while communicating with members in member services and strategic accounts while multitasking on various systems to find the solution that positively impacted their inquiry

•Demonstrated customer service and business growth by thoroughly understanding what each customer wanted•Assisted in employee scheduling, analyzed which route was the most efficient for all persons involved•Supervised other staff work ethic and performance

• Strengthened organizational skills by managing the UWRF collegiate volleyball program in association with coaching staff• Trained volleyball team by providing technical, non-technical and administrative support• Assisted with team schedule, travel necessities, and scouting reports, as well as with film breakdown,communicating, and exchanging with coaches around the Midwest

• Communicated and discussed with clients on improving their athletic performance by developing personal plans for each individual and• Assisted with scheduling of employees in an organizational and realistic manner while respecting employee needs• Managed and organized Acceleration’s smaller facility while working with clients using time management

• Supervised and advised the students in the residence halls to prevent any future problems that would arise• Instructed the individuals in the skills that were prepared for them each day of camp while communicatingto athletes at their level of understanding• Oversaw overall camp production and made sure all staff knew what their particular job was each day• Facilitated the sales in the camp store while keeping an organized inventory

• Coached athletes of varying ages in skills needed to excel in volleyball by creating drills specified for each position along with doing what is best for the team• Organized practices to be productive so athletes could maximize time in practice along with keeping a fun, safe, and enjoyable environment• Identifying individual needs and created relevant tips for the athlete to be successful