Sarah Johnson

Sarah Johnson Email and Phone Number

School Business Leader at Gibside School @ Gibside School
burnopfield, county durham, united kingdom
Sarah Johnson's Location
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
Sarah Johnson's Contact Details

Sarah Johnson work email

Sarah Johnson personal email

n/a
About Sarah Johnson

An experienced Business Manager with over 14 years’ working in an outsourcing environment and now working within the Education sector.

Sarah Johnson's Current Company Details
Gibside School

Gibside School

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School Business Leader at Gibside School
burnopfield, county durham, united kingdom
Employees:
6
Sarah Johnson Work Experience Details
  • Gibside School
    School Business Leader
    Gibside School Jul 2017 - Present
  • Cardinal Hume Catholic School
    School Business Manager
    Cardinal Hume Catholic School Dec 2014 - Jul 2017
    Gateshead
  • Convergys
    Senior Business Manager
    Convergys Sep 2010 - Nov 2014
    Implementation, set up and management of circa 200 HC programme with a leading online payment provider. Overall responsibility for developing client relationship and service delivery prmarily based on customer satisfaction (NPS).
  • Convergys
    Senior Operations Manager
    Convergys Sep 2008 - Sep 2010
    Transitioned to operational management of same Telco programme. Responsible for service delivery across all 7 different lines of business and management of agreed SLA's/KPI's.
  • Convergys
    Senior Client Manager
    Convergys Oct 2008 - Jun 2010
    Involved in solutioning, transition and implementation of a 300 HC Telco programme into Newcastle & Edinburgh sites.
  • Cisco (Convergys)
    Senior Client Manager
    Cisco (Convergys) Dec 2005 - Sep 2008
    Management of client relationship and development. Patnering with operational teams located in client sites across various locations (Europe) to deliver successful results. Supported the acquisition of Middle East hub (Dubai, Saudi & Cairo) and France team in 2006
  • Convergys
    Programme Manager
    Convergys Sep 2003 - Dec 2005
    Management of remote account management team for a leading card issuer - nine European markets (Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Sweden & UK). Responsible for a team of approximately 40 agents and 5 Managers who were managing contacting Corporate Services Accounts with objectives of customer retention and corporate card volume/spend growth.
  • Convergys
    Account Manager
    Convergys Jun 2001 - Sep 2003
  • Convergys
    Team Leader
    Convergys Jun 2000 - Jun 2001
  • Rsa
    Graduate Trainee
    Rsa Sep 1998 - Jun 2000

Sarah Johnson Skills

Outsourcing Service Delivery Bpo Crm Contact Centers Operations Management Vendor Management Call Centers Team Management Leadership Management Customer Experience Workforce Management Call Center Performance Management Offshoring Financial Services Customer Relationship Management

Sarah Johnson Education Details

Frequently Asked Questions about Sarah Johnson

What company does Sarah Johnson work for?

Sarah Johnson works for Gibside School

What is Sarah Johnson's role at the current company?

Sarah Johnson's current role is School Business Leader at Gibside School.

What is Sarah Johnson's email address?

Sarah Johnson's email address is sa****@****gys.com

What schools did Sarah Johnson attend?

Sarah Johnson attended Sheffield Hallam University, Whickham Comprehensive School.

What skills is Sarah Johnson known for?

Sarah Johnson has skills like Outsourcing, Service Delivery, Bpo, Crm, Contact Centers, Operations Management, Vendor Management, Call Centers, Team Management, Leadership, Management, Customer Experience.

Who are Sarah Johnson's colleagues?

Sarah Johnson's colleagues are Adele Fearon.

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