 Support an adverse event tracking system for individuals who receive the Covid-19 vaccine  Contact individuals and help them complete the adverse event reporting form  Initiating 40+ calls inbound/outbound per day ensuring satisfaction  Follow-up on voice mail messages left and receive incoming call-backs  Document status of activities in the system received for accuracy and completeness  Tracking information using system interface  Complete tasks per designated deadlines

 Strictly adheres and demands strict adherence to the company’s policies  Handling 30+ calls per day  Answer inbound customer/client requests or inquiries concerning services, billing, payment, claims, and report problem areas  Responsible for improving customer retention through programs and exemplary service provided to the customer  Make recommendations according to customer's needs  Respond to customer inquiries in a confident, timely and accurate manner  Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed  Efficiently and successfully navigate multiple systems

 Manage HHD/Volunteer/Patient Accounts. (Creation, Deactivation, and Updates, password reset.) Create/Develop/Schedule User training sessions for the HHD Testing/Vaccine Sites Serving as the first point of contact for HHD staff seeking technical assistance over the phone or email. Record events and problems and their resolution in the HHD Helpdesk log Follow up with HHD and users to ensure complete resolution of issues Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions, Enhance/prepare activity reports Assist with communicating system enhancements to application project manager/development team. Make routine site visits to ensure Salesforce usage efficiency at clinic and mobile sites. Contact Tracing entry list, conduct address searches, update HFD and HPD case address lists, manage and report out of the jurisdiction cases, manage case reports through secured site with Harris County Public Health. Compute, authorize, and prepare documentation for adjustments to accounts. Clean, maintain and monitor various records and reports. Update work orders, reports, routes, and records, and acts as needed. Data cleaning, data management and statistical analytics.

 Help patient with personal hygiene, dressing, bathing, and other daily tasks. Records patient information by making entries in the patient journal and notifying nursing supervisors of changing or unusual conditions Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures Monitor’s patient condition by observing physical and mental condition, intake and output and exercise Help with general light housekeeping. Make transportation arrangements as needed.

 Schedule meetings and manage calendars Answer phone calls and emails and take message Take accurate and comprehensive notes at meetings Help with daily time management Run errands as requested Plan travel, including flights, accommodation, and ground transportation Coordinate events and speaking engagements Draft correspondence such as emails and letters Conducting or preparing any research that the reporting manager may require.

 Establish and enforce schedules and routines Planning lessons designed to facilitate student social, emotional, and cognitive development. Encourage self-expression through understanding, flexibility, and behavioral reinforcement. Tending to students’ basic needs by feeding, cleaning, and dressing them. Mediating conflict between students. Ensuring that the classroom remains safe, clean, and conducive for learning Tracking and informing parents of student progress