Sarah Kalaba Email & Phone Number

Birmingham, Al, Us

Irondale, Alabama, United States

Birmingham, Alabama

Responsible for partnering with project stakeholders to create and automate custom workflows for clients to integrate with our print solution as well as online document presentation.Organize and lead cross functional meetings to gather, fully understand, and analyze project requirements.Create and execute project plans based on requirements provided, taking into account, project scope, resources available and budget limitationsAssess project risks to ensure all… Show more Responsible for partnering with project stakeholders to create and automate custom workflows for clients to integrate with our print solution as well as online document presentation.Organize and lead cross functional meetings to gather, fully understand, and analyze project requirements.Create and execute project plans based on requirements provided, taking into account, project scope, resources available and budget limitationsAssess project risks to ensure all project work is completed on time and within scope.Develop test plans to ensure newly automated workflows are meeting client needs and fully integrating with our solutions.Ensure complete client satisfaction from project initiation to go live by maintaining open communication, providing feedback and responding to all concerns in a timely fashion. Show less

Birmingham, Alabama

Responsible for driving innovation within the Revenue Service department by collaborating with internal and external business units to analyze business operations, and conduct research to ensure currency and client satisfaction and annual cost saving of over $100k. ● Analyze client and internal workflow efficiency to maximize productivity● Research current regulations and industry standards● Collaborate between internal business units and external vendors ● Analyze… Show more Responsible for driving innovation within the Revenue Service department by collaborating with internal and external business units to analyze business operations, and conduct research to ensure currency and client satisfaction and annual cost saving of over $100k. ● Analyze client and internal workflow efficiency to maximize productivity● Research current regulations and industry standards● Collaborate between internal business units and external vendors ● Analyze requirements to determine changes needed to increase productivity● Recommend improved workflows based on data collected and analyzed● Assist in the development of test plans for claims worklists with the goal of organizing daily work for analysts assigned to the claims Show less

Birmingham, Alabama

Responsible for maintaining client A/R and satisfaction for over $1.5m in ARR. Lead a team of 7 client facing analysts to ensure complete client satisfaction while, collaborating internally, analyzing and adjusting client workflow to ensure efficiency to maximize client revenue. ● Communicated with direct reports on client productivity trends and productivity ● Conducted audits on employee productivity ● Create and implement action plans to address and resolve areas of… Show more Responsible for maintaining client A/R and satisfaction for over $1.5m in ARR. Lead a team of 7 client facing analysts to ensure complete client satisfaction while, collaborating internally, analyzing and adjusting client workflow to ensure efficiency to maximize client revenue. ● Communicated with direct reports on client productivity trends and productivity ● Conducted audits on employee productivity ● Create and implement action plans to address and resolve areas of concern with client's A/R Show less

Birmingham, Alabama

Responsible for analyzing client accounts to provide strategic solutions and maximize client A/R● Conducted regular audits of of client assignments and processes to ensure accuracy and quality.● Consistently communicated with clients to ensure satisfaction● Identified opportunities for continued training and implemented training initiatives within the department

Birmingham, Alabama

Responsible for leading a support team of 15 representative to drive client satisfaction and constantly evolve to produce a higher quality client experience and software. ● Analyzed and implemented appropriate course of action critical to the customer's operation of software or system to remedy identified issues● Utilized understanding of client systems to address and resolved software and workflow issues● Analyzed and independently identified complex problems within software… Show more Responsible for leading a support team of 15 representative to drive client satisfaction and constantly evolve to produce a higher quality client experience and software. ● Analyzed and implemented appropriate course of action critical to the customer's operation of software or system to remedy identified issues● Utilized understanding of client systems to address and resolved software and workflow issues● Analyzed and independently identified complex problems within software, client data, knowledge base, and operating system● Exercised independent decision-making authority to resolve issues and needs Show less