Served as an advocate and primary point of contact for 300+ confirmed students and reduced churn for these customers through regular check-ins, email engagements, and understanding customers’ needs, challenges, and goals.Increased transfer applications by 61% since 2016 by cultivating existing relationships and forming new partnerships with external and internal stakeholders.Monitored all aspects of a $15K departmental budget and $1M scholarship budget. Collaborated with departments across the university and external stakeholders to develop and implement university partnerships and client journey maps removing customers’ barriers for success.

Overhauled the non-degree process by collaborating with other teams to move the application process from paper into Slate (CRM); this included adding a project workflow as well as formulating a communication plan, which allowed staff to maintain records, data, and customer information resulting in boosting efficiencies by 75%.Led the admission and application review process for 1000+ transfer, first year, non-degree, and international students per year by actively listening to their unique personal and academic goals, formulating a plan to achieve them, and developing meaningful relationships with these customers.Engaged in the recruitment, hiring, and onboarding process of new hires and supervised their activities by demonstrating proper processes, procedures, and protocols, and answering day-to-day questions.

Developed strategic and recruitment yield plans, leading to a 23% increase in customers.Met with 600+ customers annually and developed success plans specific to each client and their goals. Oversaw a team of 30 volunteers, including recruitment efforts.

Regularly met on-on-on with 300+ potential and enrolled clients to address any concerns related to their admission or academic experience to ensure positive and successful Miami experiences. Organized on- and off-campus events and presented decks to audiences ranging from 10-300 throughout the recruitment cycle in order to establish meaningful relationships with potential clients and external stakeholders. Events included information sessions, lunch & learns, visit opportunities, workshops, and college fairs.

Assisted in the resolution of highly escalated customer complaints using information obtained from one or more sources. Utilized loan servicing platforms like WEBer to verify information. Edited correspondence to ensure letters meet established Chase quality guidelines.Closed letters sent out after a foreclose to the client, or after a client applies for a modification. These letters include a recap of what was done.Converted letters to PDF files and utilized excel spreadsheets for tracking.

Printed and linked Admission applications to ImageNow using Datatel Recruiter.Entered high school transcripts and test scores for prospective students into Datatel.

Wrote and edited news releases.Disseminated news releases to central Ohio print and broadcast media.Assisted the executive director with maintaining the club's website.Updated Rotary Facebook and Twitter accounts.Wrote articles for the weekly Rotary Bulletin and Rotary website.

Entered prospective student information into Datatel.Answered phones and welcomed students into the office.Keyed test scores and visit cards into the system.Scanned high school and college transcripts into the CRM using ImageNow.Folded and stuffed envelopes for daily mail.

Assisted students in all academic areas in the writing process by showing them how to effectively revise their own papers.

Provided tours for prospective students and their families.Helped with events on campus.Hosted overnight for prospective students.Assisted in training new tour guides.

Supervised 20-30 first-year students, and advised them on their transition to college life.Co-facilitated group discussions related to orientation sessions.Prepared and led team-building and educational activities.

Planned content and ads page by page for the entire paperLead all weekly staff meetings.Supervised staff members in training and development of skills.Oversaw editorial decisions in regard to story content and opinion page content.Assisted in writing and page layout.Ensured that a style and design are created and consistent throughout the paper.Backed up web editor in uploading content to website.

Designed the layout for the entertainment page.Assigned stories to entertainment writers.Wrote news, feature and entertainment stories.

Researched stories and conducted interviews.Wrote news, feature, and entertainment stories.