Manages OD strategies and processes for the organization to increase engagement and the employee experience.Leads the design, development and implementation of training programs, activities and strategies tailored to meet OD needs and program goals.Evaluates programs and strategies to measure achievement of goals.Manages individual development planning process for executives and emerging leaders.Provides consultative services to business units regarding mentoring/coaching.Oversees the development of ongoing training programs and monitors compliance of training activities for regulatory and CARF standards.

Creates, implements, and evaluates training and development programs to increase the knowledge, skills, and abilities of Goodwill Keystone Area employees. Responsible for the development, implementation, and coordination of training/learning/development programs including: New Hire Orientation, Management training, Safety/Health, CARF-mandated training, Customer Service, Legal and Compliance, Emergency Procedures, etc. Consults with in-house SMEs within the organization to identify key training needs and trends.Designs industry-standard learning solutions to meet the unique needs of Goodwill Keystone Area which includes classroom learning, e-learning, blended learning, coaching, and experiential learning.Monitor training and development programs to evaluate completion rates, results, effectiveness, and costs. Designs in-house training content for in-person, virtual, and blended learning.

Responsible for performing consulting projects with corporate clients to improve workplace culture:- Coordinates, administers and debriefs individuals/teams on assessment tools used for hiring, professional development, communication, succession planning, conflict management, organizational climate surveys, and team building. - Creates custom training and learning solutions for clients. Includes in-person, virtual, and blended options. - Facilitates in-person and virtual training for large and small groups in the areas of: team building, communication, customer service, leadership/new supervisor academy, wellness, and stress management.- Designs robust training and development programs for clients.- Monitors and measures training program effectiveness to elicit employee behavioral change.- Manages and performs on-site and virtual services for clients including training, assessment services, and critical incident stress debriefing following a traumatic event.Responsible for marketing, expansion and growth of the program, and to create new service opportunities:- Schedules, coordinates, and attends national, regional, and local conferences for marketing services.- Composes and presents proposals for EAP and consulting services to potential clients. Follows through with potential client for full cycle sales process.- Creates and maintains close, working relationships to champion the Mazzitti & Sullivan EAP and COMPASS brand to potential clients and the greater community.- Conducts market research relevant to industry trends, services, and future changes.- Works in team setting to develop marketing strategy and campaigns.

- Consults with HR and appointed staff regarding the planning, implementation, promotion, and management of the employee assistance program for a caseload of 30+ corporate clients.- Collaborates with HR and other appointed staff to successfully integrate, implement, and customize the EAP to support and improve workplace policies, boost workplace culture, assist with critical incidents and coordinate support services (emergency situations/traumatic events).- Advises HR and supervisors regarding employee relations issues (e.g. workplace bullying, difficult employees, employee performance issues), and to improve employee engagement and wellness initiatives.- Performs Critical Incident Stress Management and Debriefing to groups of employees that have been affected by a traumatic event (death of coworker, bank robberies, accidents in the workplace, etc.).- Collects and analyzes EAP utilization; compiles quarterly reports to present to HR/appointed staff at client companies.- Provides excellent customer service to clients through verbal and written communication.

Provided one-on-one support to children and adolescents at home, in the community, and in a school setting through behavioral intervention techniques in order to achieve goals set forth by their individual treatment plan(s). Worked collaboratively with family, teachers, and community members to assist clients' with their treatment plans and to monitor the clients' progress. Managed a caseload of clients and met weekly with a supervisor to discuss caseload and to assess areas of improvement.Facilitated client group learning during summer programs in areas of emotional support, social skills, life skills, and appropriate relationships.