Sarah Kennedy Email and Phone Number

Responsible for the Stakeholder Engagement in support of the MoJ’s Technology Transition Programme (TTP) to deliver a collaborative cloud-based technology solution, including Windows 10, Office 365 and associated collaborative tools to the MoJ business area Her Majesty’s Courts and Tribunal Services (HMCTS)Responsibilities and key objectives:• Understanding HMCTS’s business needs, such as the functional IT requirements and business outcomes• Ensuring all staff affected by TTP understood the purpose of the programme and the benefits to their department and employees, including regularly delivering presentations to Senior Management teams and at regional team meetings • Engaging with business, project and external teams to assist with developing, creating and preparing plans, training materials, communications and presentations, to prepare HMCTS to receive the transformation and to drive through successful implementation• Ensuring timely and appropriate business engagement and support at the appropriate level, throughout the programme life cycle• Supporting the businesses during their journey through the transformation lifecycle; from migration kick off, through deployment and to cut over support• Ensuring business queries were addressed in a timely and professional manner.• Ensuring feedback and lessons learned were shared effectively through the programme and across the wider Digital & Technology community• Raising any concerns to Senior Management that might impact on local and national implementation• Reporting on the completed and planned migration activities to both IT and business stakeholders.

Nov 2015 – Oct 2016 - Business Engagement Manager for a programme to migrate the users, their desktops and mobile devices from the former Tube Lines company onto the standard TfL domain, for c3,000 users, c2,000 desktops and c2,000 mobile devices. Feb 2013 – Oct 2015 - Business Engagement Manager for the programme upgrading the estate to Windows 7. The upgrade was for c28,000 users, c9,000 thin clients, c7,000 thick clients and c2,000 laptops. Responsibilities and key activities:Managing a team of Project Managers and Business AnalystsStake holder management: - identifying and meeting with stake holders - presenting to the stake holders and senior managers, explaining the impact of the migration or upgrade on their area of business - producing engagement slide packsCreating a migration and upgrade schedule; agreeing scheduling dates for migration/upgrade and creating workbooks with all relevant migration/upgrade informationWorking with a deployment team to carry out migrations and upgrades, including working around shift, day and night patterns of work, so as to have minimum impact on the businessMonitoring and managing the project mailbox, answering users' queries and organising resolution of issuesManagement of the communications & training: - creating countdown communications for the users in the lead up to their migration or upgrade and welcome communications post the change to ensure that they were kept fully informed - working with the IM Training team to produce multiple quick reference guides and familiarisation sessions for users to gain a better understanding of the upgraded environment.

Managing a number of projects including: the set up of a Sleep Centre in Harley Street, implementing IBM Cognos TM1; providing a mobile solution for two pulmonary rehabilitation clinics; managing the set up of a secure network environment and ‘safe haven' for a Home Oxygen Service; assisting in the selection of vendors and managing the RFI/RFP process for a new payroll system plus a few smaller projects co-ordinating the introduction of telecommunications in various small sites. Key activities involved in the delivery of these projects included:Development of quality plans including: project plans; regular progress reports; risks & issues; managing project budgets; post implementation reviews including lessons learnt. Managing the relationship with multiple 3rd party suppliers.Chairing and presenting to Steering Committees and senior leadership teams.Managing teams made up of business representatives, technical resources, 3rd party suppliers, finance and developers.Managing the installation of an NHS N3 connection into a new UK-based datacentre, including liaison with the NHS and BT.Setting up access to the NHS demographic batch system to check all patient records on a daily basis for changes that would affect the provision of oxygen.Ensuring the setup of the security features for the home oxygen services team to comply with the new regulations introduced by the NHS for new contracts starting in 2011.

Working within workstreams for Management & Client Services on a Programme delivering Windows 7 thick client desktops to replace the existing Citrix-based thin clients alongside the introduction of Microsoft products to provide a standardised desktop with a common technology base. Responsible for managing an Active Directory upgrade to Windows Server 2008 R2 on a distributed service across 23 Domain Controllers located in multiple airport sites; managing the rollout of a replacement remote-access token to c3,000 users; managing the deployment of new technologies for application delivery to the Windows 7 desktop and the introduction of UAG/DA for remote access. Key activities involved in the delivery of these projects included:Development of quality plans including: project plans; regular progress reports; risks & issues, forecasting resources & costs, managing project budgets. Managing the relationship with the Microsoft consultants delivering the Active Directory upgrade detailed design and those providing consultation for the introduction of the new technologies: APP-V, MED-V, RDS & UAG/DA for the Windows 7 replacement desktop.Managing & liaising with Technical Architects, support teams and service transition teams to ensure the delivery of the upgrades & technologies and their transition through the technical approval and support approval boards.Agreeing training requirements for support teams, including course contents, and organising training sessions.

Responsible for drawing up a MS Project plan for an office move and liaising with the technical support teams to ensure that the users could continue to work seamlessly in their new office location whilst having access to their original office's data centre.

Responsible for Business engagement, requirements gathering, planning and co-ordinating the delivery of a thin client Citrix/Soft Grid standard desktop, including an upgrade to Microsoft Office 2007, associated anti-virus and security software plus Enterprise and Business critical applications across multiple Business Units/teams within TfL:· c9,000 user desktops and laptops deployed · in excess of 850 Business critical applications sequenced· creation and migration of User accounts to a new Active Directory domain to enable greater work force mobility· c7,500 User accounts migrated. Key activities involved in the delivery of this project included:Initiating and delivering engagement sessions with key business stakeholders.Running workshops to explain to business sponsors the requirements gathering process by means of high-level fact finds and completing detailed audits.Organising Training sessions for users.Validating the audit data with business sponsors to ensure each user had the correct profile.Organising regular progress meetings with business sponsors to assess requirements’ readiness, to identify any issues preventing migration, offering potential solutions and agreeing deployment schedules.Creating a deployment plan for each team within each mode.Development of a quality plan including: project plans; regular progress reports; risks & issues cross-charging of costs. Managing a team of Business Analysts responsible for maintaining the requirements data and producing deployment workbooks.Managing the monitoring of the post-implementation fault calls.Key Skills:Managing multiple deployment workstreams concurrently for different Business Units and teams within each.Managing a team of Business analysts.Liaising and negotiating with Business Unit heads of departments to inform them of the rollout process, how it might affect them and what support would be provided.Very customer focused and delivery oriented.

Responsible for planning, co-ordinating and managing the delivery of a number of IS and business changes at the programme/large project level including: Managing a technical work stream to decommission multiple legacy billing systems following the implementation of a single SAP solution.Managing and co-ordinating the delivery of a standard desktop rollout programme of 15,000+ client PC's across the UK for thick client builds including: Windows XP, Microsoft Office and associated anti-virus and security software plus the Business critical applications through Altiris.Key activities involved in the delivery of these projects included:Engagement with the project team delivering a SAP Siebel CRM solution to coordinate deployment plans to ensure delivery of dependencies and to mitigate risk.Liaising with business champions to plan the deployments.Running Programme Boards Regular engagement with key business.Development of key deliverables including PID, project plans, change management plans, budgeting and financial controls/reports. Selection of 3rd Party suppliers to carry out the migration of applications.Input into the development of the migration approach and methods to be employed. Overseeing the development and use of testing tools. Working with both internal and external resources to create the environments required for the migration activities.On going project planning, budget and financial controlling, liaison with technical resources. Identifying issues, risks and dependencies for the migration work.Overseeing the testing stage and implementation of migrated applications into the estate.

Responsible for leading, managing and delivery of a variety of projects for both IS and the business, including: Project managing the in-house system's portfolio of annual changes. Project leading the delivery of a bespoke system for booking service engineers' appointments. Managing the implementation of hand held terminals and lightweight laptops to a mobile workforce.

Teaching Mathematics to 12 - 16 year olds up to Ordinary Level