Sarah Killick Email & Phone Number

An IT professional seeking a new challenge.An accomplished IT administrator with 9+ years’ expertise in Change Management. She has also enjoyed various other roles within IT including Help Desk analyst, Help Desk team leader, Problem Management analyst and Asset Management analyst.Responsible for the entire Change Management function for the last 3 years including transitioning to a new Service Management tool, creating all procedures & procedures to run a successful change system and undertaking all training to end users.Creation & ownership of all change reporting to the highest levels, acting on service breaches in a confident, pleasant manner. Owning relationships with 3rd parties to ensure adherence to change policy.Managing the Change Advisory Board chairing regular meetings ensuring relevant personnel supportive of upcoming works and all queries resolved in a timely manner.Strong communication skills both oral and written, technically and non-technically with all levels within a fast paced Retail environment.Excellent time management skills honed to meet deadlines and the ability to prioritise. Strong problem solving skills with the ability to multitask and work to tight deadlines. Pro-active and adaptable, both willing & happy to undertake new challenges. Although more than capable of working alone, works well in a team environment and is totally committed to delivering the highest level of service.